C I B C

I’m a new immigrant in Canada and choose CIBC as my first bank to build my credit but it turned out was the biggest mistake I have ever made.
When I signed out for account for using estatement, no one told me that if I didn’t get any notifications it’s my own fault. My first transaction was July 9, and then CIBC set my first payment date on July 18. Due date was August 10. I didn’t receive any notifications from my phone or text or email. I only received second payment notification from my email. I called customer service they told me I should receive from both my phone text and email I said no I only got it from my email for the second payment estatement.
They charged me interest fee for the first payment. How come no one told me when is my first payment date when I apply my account? And I didn’t receive any thing for my first payment! They returned my interest fee but when I asked who’s gonna fix my credit history the lady on the phone told me IT WAS MY FAULT BECAUSE I SIGNED UP FOR ESTATEMENT! When I applied account and signed up estatement at the metrotown branch, no one told me that if I signed up this estatement I have to be careful if I didn’t receive any notifications from CIBC IT’S MY OWN FAULT!
I’m very angry, I trusted CIBC as my first bank to build my credit and you are the one who ruined my credit! Someone has to fix it! I’m going to close my account, u guys are unbelievablely unprofessional!

As a customer of CIBC, my business often needs change for our float. Today, I sent in an employee to get change. Not only was it a 35 minute wait, but they «ran out» of $ 5’s and $ 10’s and told her they wouldn’t change $ 20 worth of twoonie and loonie coins into bills (are you serious?!). It’s a constant battle with them every time we need change whether or not they feel like doing it. Not worth my business anymore.