Dillenger Electric Bikes

Very poor experience with Dillenger Electric Bikes. I never touched the electric bike kit myself, when the kit arrived I brought it to my mechanic who has done numerous installs. My mechanic (Stu) notified me the next day that the kit was missing a controller, the wheel hub was stripped, and the battery was different than the one advertised. When I relayed this to Dillenger via email and asked to talk, they refused and said they would only communicate via email for «documentation purposes». This was the first red light. They then asked me to document the problems including the missing controller with photos… which my mechanic did. They still would not replace anything and asked me to put together a video, here is the video that Dillenger requested and I had my mechanic Stu make
Finally, after six weeks, over 50 emails and returning the kit (including 42 photos of the packaging process which Dillenger requested) I contacted my credit card and reported fraud. I’m still out what I had to pay my mechanic for all his efforts but at least I’m not dealing with Dillenger any longer.
Best to stay away from this company, their website looks good but don’t let that fool you.