Swift Conveyancing

I was contacted by HQ Unilocal as there appears to be a complaint by the business in relation to my review, I have since then obtained my land title so here is a revised review.
I remained unhappy in relation to the service rendered by this agency. And I give you an extended example below in relation to my land title saga.
I have paid my fees in full on 13 October 2015 which I believe covered all disbursements, however there was a lengthy delay in sending out my duplicated land title from this agency.
The Land Office issued my duplicated land title as of 23 October 2015. So assuming a postal delay, this agency should have received this document by the week ending 31 October 2015. We are talking about postal services within metropolitan Sydney areas, so it should be a quick process.
However, instead of informing me this was available as soon as possible, I had to e mail the agency on 11 November to find out what is happening. Now, to their credit they did reply on the same day saying the document was available and ask for an address to send this document. I replied on the same day with my postal address.
On 17 November, I wrote again to follow up and on 19 November 2015 18:54 they sent me sms which read:
«The title deed was sent and was never being withheld. It had to be sent registered post with you to sign for it as it is an important document. You had the option to collect it from our office and chose to have it sent by post to your work address which we did. Registered post generally takes longer than ordinary mail. We will receive a receipt from Australia post once it has been delivered to you. We believe this matter is now complete.»
Note there is no apology for the delay in the sms, and upon checking the tracking number, it was actually only sent on 18 November 2015 15:55.
This is an example, where to me, this agency did not deliver an acceptable level of service and I see nothing swift about their response in relation to this simple matter.
Another example, the agency knew I was moving into the property, and so they should register my postal address to the property I purchased with the strata. However, the strata sent my levy notice to my old address and I actually did not receive this notice until I met with my former landlord to collect my mail. I was late in my levy payment due to this but fortunately I did not incur any penalty because I paid it straight away and my payment was made within a reasonable time frame.
There were also other cases where I just feel the service was not good, and I believe there are better and cheaper conveyancers, I have updated my review as I have received my duplicated land title now, but I wouldn’t use this agency for any of my property purchases in the future.