Back To Sleep

Awful product, terrible customer service and do not honor the warranty. I purchased a mattress from the Miranda Office in 2011 with a 5 year warranty. In September last year one side of my mattress collapsed. It was taken away and «repaired». Once again the mattress has collapsed and I have been told that I will have to wait 2 weeks for someone to come and inspect my mattress. When I’ve complained about the time frame I was told «we’re doing you a favour by getting you in this quick, we’re flat out»
After numerous emails and phone calls, being directed directly to the manufacturer and then to Miranda and back again to Melbourne, I have just spoken to George, the CEO, who advised me that I was interrupting «staff drinks» and would just have to wait the 2 weeks for someone to look at my mattress. When I asked George to please act like a human and understand that I have been unable to sleep in my bed for 2 weeks and could he please meet me half way, show some empathy and get someone out there sooner, he hung up! BUYER BEWARE! Worst customer service I have ever experienced and unprofessional staff who have no interest in health care, only making money.