GoGet Car Share

My husband and I were GoGet members for two years, mostly out of necessity, but our level of frustration with this service finally pushed us to the point where we bought a small, used car instead. We would have stayed with the car share option, but GoGet’s pricing is so steep and their service so poor, that we finally had to admit defeat. In the six months we’ve had our own car, our car costs have been a fraction of what we were spending on our monthly GoGet bill. That’s factoring in the cost to purchase the car, gas, and insurance.
Like Aus B., we used Zipcar in the US and loved it. GoGet is no Zipcar. Their pricing is very expensive and their cancellation/​change policy is not flexible at all. Additionally, I lost track of the number of times the car I had reserved was nowhere to be found, filthy dirty, out of gas… etc. etc. I know this is the users more than the service, but there did not seem to be any accountability here. Oh, and good luck trying to get someone on the phone if your car isn’t where it should be. I think our record for being on hold was 30 minutes.
I wish there were a good car share service in Sydney, but GoGet definitely isn’t it.

I use GoGet a few times per month. It is very convenient. The staff always provides great service when I call. The fact that fuel and insurance is included is awesome. My total costs are way less than if I owned a vehicle. I wish there were more cars. I also wish that they had more dedicated parking spots, but that is not their fault, that is something the city needs to sign off on.

I do like the idea of goget but compared to Zipcar in the states goget is an ugly stepchild of zipcar, for the following main reasons:
1) cost. Goget is pricey and the pricing system is dumb. Zipcar gave you one price. Not a price per hour and then price pure km. Just make it one price (goget you have the data to accurately price it this way)
2) it is 2014… No APP. Seriously. Does goget get their IT and innovation help from the company managing Sydney’s OPAL card. Get a APP already.
3) dirty cars. I do not care if the outside is dirty but finding food, other peoples rubbish, etc is not abnormal if you hire often.
4) only able to rent on the hour. Make it more flexible. I understand, maybe, having the min rental times in hour blocks but you should be able to pick up the car on the half hour or hour as a minimum.
5) cancellation policy way too restrictive for something that’s suppose to be convenient. Zipcar’s is «For reservations that are less than 8 hours long, you can cancel or shorten your reservation up to 3 hours before the start time without charge»
I wish Sydney had another strong car sharing service to push goget to improve. Goget could be so much better…

Started off ok. Have been with GoGet for three years now. Lots of cars available. However, as they became more successful, the prices have been creeping up more and more. Hiring a car from GoGet is now just TOO expensive. Ironically, I’m better off buying my own car now! Km charges are ridiculous — it ends up costing me more than the hourly rate. Buyer beware, make sure you read the fine-​print.
I would have thought that as their profit$ increased, they could pass savings on to their customers. It’s all about more money now. So sad. Will be switching to a rival, more reputable carshare service now — Hertz ²⁴⁄₇ (incidentally, who include unlimited kms).

We signed up with GoGet when we bought an apartment with no carspace.
GoGet bridges the gaps for when you mostly make do with walking and public transport, but there’s always going to be cases when you need a car. You can match the car for the occasion — a ute for moving, a van for trips to Ikea, a comfortable big car for long trips. You’re not just stuck with one car.
Pricing is very reasonable. We end up paying about $ 150/​month, which is mostly grocery shopping and the odd long trip. They pay for petrol, cleaning, insurance, the car itself — so it works out really well.
You can’t use GoGet for going to work 9 – 5 every day, or if you need the car for a full day regularly. You have to replace the car to its home pod, which means even if you drive it half an hour in the morning and at night, you pay for the full time it is away from its pod. Because of this, it’s for those who already use public transport and walking for their everyday transport, not people who rely on their cars every day.
GoGet is one of those things that works great with your situation or not at all. If you think it sounds like you, just sign up and you’ll love it to death.

Go Get Car Share is a very smart idea in this environmentally aware and consciously frugal society we now live in. An ingenious idea of sharing cars! Great for the earth, great for your pocket. The main thing is, it is actually great for people who are visiting this inventive city of ours or perhaps who just need a car occasionally.
The way it works is that they have little pods (car spots) around the city, in many locations. You register and get a membership card. Then you book online or on the phone, walk up to the car, swipe your card and you are in! Brilliant!
You can book it for an hour or more, so it is seriously convenient and available 24hrs /​7days a week. GoGet’s prices rival rent-​a-​cars apparently, but I would ask them to detail this when you register. I used a car through work so they took care of the finance side. Sorry I can’t be more helpful on this front.
What I can shed light on, is how fun and easy this is. It is great to know that there is always one available for that random event you need a car for. Or for people who come to Sydney regularly for work and need to zip around the city. To top it off, there’s is always a car spot for you. Yay!