Apple Store

manager de l'Apple store n'est pas sympathique et ne vous trouvera pas de solution a part de vous faire payer...cher. De plus il vous regardera d'un air condescendant et vous dira qu'il est payé pour ne pas vous aider mais pour protéger les intérêts de son entreprise. Tout à fait louable mais que faire en tant que client ayant besoin de support technique ?

Came in for an appointment at the Genius Bar. Staff was brusque, even rude. I was fifteen minutes early for my 10:30 appointment. I was asked to leave and return at the exact time of the appointment. (The store was crowded – but being asked to leave seemed a bit out of the ordinary.) I left, wandered the Rue de Rive for a few minutes, and returned, one minute before the appointed time, I was told to sit at a table and wait. I waited. And waited. And waited. Apple employees milled about, chatted with each other, but made no effort to inform customers about the wait. A person sitting next to me was booked for the same time — but no one helped her either. At 10:50, she asked whether I knew how the appointment was supposed to work. A manager, passing by, overheard her question, came over, and said, again quite brusquely, «Those people» (he pointed to two Apple employees), «work on Macs. When they’re done, it’s your turn.» He made it seem as if her question were out of line, gave us the sense that we were somehow in the wrong for wondering why no one was helping us, and certainly no attempt to apologize for the delay. (Why only two people were working on Macs when lots of people were waiting for help with Macs is another question.) That is itself was unpleasant.
The Genius who finally showed up — 25 minutes after the appointment — was pleasant enough, but never introduced himself, although he called me by name. (Basic manners: introduce yourself to your customers, particularly if you insist on addressing them by first name!)
On to substance. My MacBook Pro required service under a warranty issue, and the Genius readily accepted this, booked a repair, and took my machine. He promised that I would be called wishing three to five days. It has been seven — and the computer has still not been fixed.
Apple, you can do better!

Busy like you’d expect an Apple store to be this one a bit more that the US ones.
The staff was very friendly and helpful, they accepted me even thou I was not able to make a prior appointment. All in total in was helped in less than 15 – 20 minutes.
I was expecting bad costumer service from the reviews but most of them speak more than one language and were very helpful.
I’m taking one star off because they couldn’t resolve my problem and I have to go back again but this could have happened to any other store.

Située en plein centre sur la rue piétonne, on y trouve toujours un conseiller pour nous aider à trouver ce que l’on cherche. À certains moments, il y a effectivement plus d’employés que de clients.
C’est cher, mais c’est le prix de la marque, et certains produits sont moins chers que dans les apple store françaises.
Lorsqu’on a un souci, on prend facilement un rdv avec eux par internet, ils m’ont même changé gratuitement mes écouteurs.
Très pratique, efficace, et sur le principe «fast», je recommande cette boutique à tous les adeptes de high tech.

Out of all the apple stores I’ve been to this is by far the most interesting from an architectural standpoint. apple stores always seem to have a signature look about them. This is true no matter where you go. I think you could even go as far as to suggest that they are extremely obsessed (understatement) with the style and image of their locations. Many stand out in a very sublime sort of way. Others, the big store in NYC for example, hit you like a ton of bricks. The store in Geneve is a grand departure to me from all the others. It is obviously designed to fit into the local environment seamlessly. So much so that you could almost blink and miss it. The best way to approach it is from Rue de Port and then you can’t miss it. You run right into it. As you enter it is nicely understated. The day I visited, on a Saturday, it was very busy but because of the design there weren’t a lot of people bunched up at the entrance. There is a narrow space that you pass through where I think people can receive instruction from the staff on operating their new product or just a space where you can sit and use your device. I really wasn’t sure. After you pass through you find yourself in a large room with a beautiful high ceiling. I have never seen an apple store like this. It must be great on a sunny day. All of the products are on display in this space. This is very typical of all other stores. If you’ve been to any other apple store you know exactly what I’m talking about. What is very nice though is there is an alcove on the right end that has all of the accessories. It’s great to have them all in the same place. Then, on the left end is the genius bar.
I didn’t have any technical issues on this occasion but I did observe people receiving competent instructions on the set up of their new iPhones etc. People who complain about the competency of the staff at apple stores I find are only trying to feel self important. apple staff receives excellent training. Not that they all receive the same training however. That’s why apple has the Genius Bar. But usually if you have a problem I’d suggest you try the apple support communities online first. Of course, if you can’t get online then you have a good reason to visit the apple store. I think you’ll enjoy the one in Geneve.

c’est le top

What can I say. I wanted an apple store so bad… but they built it right where one of the last high profile independent cinemas was located :-(
As an apple store it is pretty small. It means it is very crowded and a little dirty a lot of the time.

Ein Stern für die gelungene location und design.
Ansonsten sehr schockierend, was für ein Personal hier arbeitet. Ich bin es eigentlich gewohnt, dass bei Apple alle freundlich, kompetent und schnell sind. Oft mit einfachen Lösungen, die jeder versteht.
Ich hatte ein Prroblem mit meinem macbook und ich musste 5 von den rumlaufenden blauhemden ansprechen bis jemand mal nicht meinte er haette keine zeit. Keine ahnung was die machen, aber die laufen die ganze zeit kreuz und quer und wimmeln kunden ab. Glaube viele finden es cool dort zu arbeiten, aber wollen ihre eigentlich Arbeit gar nicht machen. Daher sind sicher auch immer die 1 oder 2 Blauhemden rauchend VOR dem Store zu finden.
Mein Problem mit dem macbook (Batterie) war auf jeden Fall schon vor meiner Schilderung zu viel und ohne Termin ging gar nix, der nächste wär in ner Woche Daraufhin wollte ich wenigstens erklären was los ist, aber zum Zuhören keine Zeit. Die nächste Zigarettenpause stand sicher wieder an.
Wer auch immer für diese Filiale zuständig ist, hat ein Riesenproblem, da hier ein grosser dunkler Schatten auf die Marke Apple fällt und ich als Verbraucher keine Lust mehr habe hier etwas zu kaufen. Zumal bei Fust oft billiger und in Genf der Service besser.
Zum Glück ist dies in anderen Filialen anders

All Apple stores are more or less the same but with varying abilities of staff. Geneva is no exception, all be it that sometimes I feel the staff, which changes every month it seems, sometimes have less knowledge that I do. Anyway, as Apple is mega-​popular in Switzerland, certain times of the day this place can be a zoo. If you need technical help, book by phone and expect to wait 15 to 30 minutes longer than your reserved time-​slot before you get your appointment.

A fun store to find your latest apple appliance but lets be honest here if you are new to technology the service here is really poor. I wanted to buy an ipod touch and have never had an mp3 player, I had loads of questions but no one really offered any advice.

super design mais avant daller acheter il faut avoir ses infos!

Beau magasin, accueil souriant mais vendeurs pas trop au courant.
Par deux fois on m’a donné de mauvaises informations sur un produit! Sans parler du service de réparation qui s’est trompé trois fois de problème sur mon ordinateur et qui m’a fait perdre un temps fou!
En résumer donc il faut s’y rendre pour essayer, découvrir ou acheter si l’on est sûr de ce que l’on veut. Autrement un autre revendeur Apple sera à conseiller.

Der Apple Retail Store im Genf wurde gleichzeitig mit dem Apple Retail Store in Glattzentrum eröffnet und so sind sie zusammen die ersten Apple Store in der Schweiz.
Das Design und die Produkte von Apple nehmen immer mehr Platz in der Elektronikwelt ein.
Nachdem der Grosse Erfolg mit dem iPod haben sie immer mehr Produkte nachgeschoben und inzwischen ist das Macbook und auch das iPhone überall zu sehen.
Im Store finden Täglich Workshops über Produkte und Software statt.
Auch in diesem Store wird man am Eingang sofort abgefangen und dann zu der Person geführt welche dich persönlich berät.
Der Store ist sehr Hell, wie in Zürich.
Jedoch hat dieser auch Tageslicht, da er in der Decke ein Fenster eingebaut hat. Das finde ich schön.
Die Beratung ist gut, auch wenn man merkt das nicht alle ganz so überzeugt sind von den Produkten, welche sie verkaufen, oder einfach nicht so ganz das wissen darüber haben.