Hilton Basel

After reading some of the reviews, I see I am not alone in my opinion. The reason for my rating not the hotel (which was okay), but the staff. AWFUL. I have been a Hilton Honors member for years, and have never been so disappointed with a location. From the second I went to the desk, I was given attitude by the young girl working. She denied giving me internet access in my room, even having Gold member status. I got tired of arguing and just did my work in the lobby. I thought perhaps the next morning, I would get a pleasant staff member. JUST KIDDING! The three people working were just as miserable and unhelpful. Thank The Lord that my stay was only one night. I would rather stay at a motel 6 than come back here.

Quick overnight here for a business trip. This hotel has a great location in Basel, right near the main train station (SBB). The front desk staff is super friendly. My room was comfortable and clean (almost no need to mention!). When I’m traveling a lot, its the lighting that makes the difference when I’m trying to combat jet lag. The room was comfortably bright, with warm yellow lighting.
Certainly somewhere I’d come back to, great location, staff and rooms! Unfortunately, no chance to try to room service menu — someone tell me how it is! :)

The Hilton in Basel, Switzerland has provided me with a consistent, high-​quality experience ever since I started traveling to Switzerland on business over a decade ago. The staff is always very professional and the service demonstrates the kind of efficiency for which the Swiss are justifiably famous. The hotel’s location, about 200 meters from the central train station and even closer to one of the main tram hubs, makes it a superb choice if doing business in Basel.
As with any hotel, there are also some cons to go with all those pros; the hotel is getting more than a little dated (but, really, who doesn’t want to try to pretend to be James Bond circa 1970???) and be prepared to open your wallet for all that fabulous service.
If your budget will allow, I would strongly recommend staying in this hotel when visiting Basel, for work or pleasure. I’m a fan!

I got an email from the HQ apologize for my bad experience especially with the front desk. Since I have a Hilton membership, I stayed at this hotel again. Amazingly, the front desk was much better now.
Again, the room service has great people there. Very nice and fast.

Very friendly personnel. Professional checkin. Nice view from higher rooms. Good location with free Basel transport card. Very decent Hilton quality.
The restaurant served good food with a good wine selection.
Minor points:
Rooms are relatively small and the hotel is a little old.

3 ½* Hilton Basel Aeschenplatz 31
1 block from bahnhof
Nice room w/​lots of electrical outlets
Inconsistent room service
One day complimentary waters; the next day not
Slippers given on the second day
Gym had no papers towels, no drinking water, a stopped wall clock, and was too hot (felt like a sauna) because it is next to the heated swimming pool

The Hilton is a very friendly and well-​located hotel in Basel. You can walk from here to wherever you wish to go. I send many of my patients here from abroad and they are all very happy.

Sehr schönes Edles Hotel, die Einrichtung ist sehr gepflegt und das Personal ist sehr Diskret und Höflich, Auch im UG ist ein ein sehr Schöner Bar bereich, mit Tischen und Stühlen. Die Getränke auswahl ist Exellent! auch für Pendler ein wunderbarer ort zum Relaxen und sein Drink zu geniessen, paar gehminuten ist der Bahnhoff sbb entfernt also Ideal.

Verkehrsgünstig gelegenes Hotel direkt am Bahnhof SBB, Tiefgarage verfügbar Späer abends fiel der TV Anschluß aus ok es hat draussen geregnet, aber so heftig nun auch nicht. Alles in Allem ziemlich old-​fashion. Positiv: freundliches Personal, allerdings habe ich lange nicht mehr ein soooo hässliches und kleines Zimmer bewohnen müssen. Grauslig.
Und dass man versucht, für eine Stunde Internet 15 chf zu kassieren, finde ich absolut unzeitgemäß, sowie 8chf für eine Cola aus der Mini-​Bar. Schade um die angeblich 5* und den guten Namen.

Ich hatte 2009 im Sommer einen Kongress im Hilton. Es war alles gut organisiert, auch von dem Räumlichkeiten. Nur schalten die Mitarbeiter die Klimaanlage zu weit runter, dass die Hälfte der Kollegen im Sommer krank waren.
Also bei Vorträge oder Kongresse im Hilton auch im Sommer alles gut einpacken!!!

Die Sauna im Hilton Basel ist sehr gut. Freundliches Personal, die neuesten Zeitungen und Magazine sowie natürlich eine heisse Sauna, Pool etc.
Empfehlenswert auch für Nicht-​Hotelgäste!