Norwegian AIR Shuttle Sweden

Hot as moose balls. That’s what I’m thinking since it is so hot on this aircraft. Check in and boarding is less chaotic & crappy than other European budget airlines, to go unnamed (Ryanair) but just boarded a full flight to Amsterdam and it is very steamy 99.6 °F. Body temp! No AIR. that will cost extra. Cool air barely comes out of the vents but no one will bother to open them. Plane looks pretty on inside. More polite thank staff of other budget lines, to go unnamed (Ryanair).

The only saving Grace with this airline is the cheap prices they offer to fly from the USA to Europe. However, even the price differential between other airlines almost doesn’t make up for the terrible service you will receive flying this airline. FOR ANYONE CONSIDERING THIS AIRLINE PLEASE THINK TWICE:
Flight #1: Stockholm to New York
Our flight was delayed by 3 hours due to the late arrival of our plane (so they claimed). Biggest redeeming factor for me was that they texted me beforehand to let me know of the delay. However when you checked their website it took awhile before they updated the flight status. They offered a $ 15 meal voucher (which in JFK airport barely buys you one sandwich).
Flight #2: Stockholm to Prague
On this flight I think the pilot was very inexperienced. Our flight left on time, however the pilot could not properly land the plane in Prague after 3 attempts. It was obvious he was descending too fast and overshot the runway, he scared the living daylights out of the majority of the passengers because he was descending too fast and hitting severe turbulence. The plane had to stop in Berlin to be refueled and finally headed to Prague. We were supposed to land around 10:55 am and didn’t get to Prague until after 2 pm. I had events scheduled in Prague and missed every single one of them because of the delay.
Flight #3: Stockholm to New York
This was by far THE WORST FLIGHT EXPERIENCE I have ever had in my life. First, the flight was delayed by over 5 hours. We again were offered food vouchers for a very expensive airport. In order to offer such cheap prices they charge for EVERYTHING including food (a snack bar that isn’t open until way after they serve pre-​purchased hot meals, which means you will wait at least 1.5 hours after they serve all other customers before you can order an overpriced bag of chips and bottle of water — word of advice maybe you should open the snack bar BEFORE you give out the hot meals this way there is time to prepare them instead of people falling over hungry or you can serve everyone at the same time). What’s even worst is the price for the food is expensive (this is NOT fine dining) which deters people from purchasing. After you add up the cost to check bags and buy crappy food you look at an additional $ 200 in fees on top of the listed flight price. But what makes the situation horrendous is after a 5 hour delay (that actually was more than 5 hours) and to then get on an 8.5 hour flight — we are not allowed to have even a CUP OF WATER unless you pre-​purchase their $ 45 food when you book your ticket. Not even ONE free cup of water after enduring a 8 hour wait in the airport (arriving 3 hours before the flight) and then a 8 hour flight, which means 16 hours worth of traveling and I can’t even get a CUP OF WATER. If a flight is delayed by over 5 hours I would think you should at the very least serve all customers food and drinks on the plane and reimburse those passengers who pre-​paid for the crappy meals. To watch as the flight attendants ignore the majority of the passengers (in my section of the plane I don’t think even 10 people pre ordered the hot meals) and then sit there uncomfortable from dehydration, hunger and thirst is INHUMANE.
WORST AIRLINE WHO DOESN’T CARE ABOUT THEIR CUSTOMERS AND WOULD HAVE YOU DIE OF THIRST ON THEIR PLANES.
Who in their right mind doesn’t even serve drinks to their passengers on an 8 hour flight? Why don’t you at least offer cold meals to customers for free and offer hot meals at an additional cost instead of offering NO meals unless you pay for them? They don’t even allow you to pay for luggage on the website the day of your flight (like most other airlines do) you have to pay when you book your ticket or at the airport (for an additional fee than what is listed on the site — SCAMMERS!!). You would do anything to nickel and dime people to make an extra lousy buck– SHAMEFUL, DESPICABLE AND INHUMANE. Please I beg the Federal Aviation Administration to help customers receive better service from Norwegian — there needs to be more transparency to why there are flight delays, whether we will be reimbursed for those delays and offered at least a cup of water on international flights (especially after such long delays).

ZERO STAR Rating!!!
DO NOT Fly Norwegian!!!
I’m sitting in the airport in Sweden, while I’m supposed to be flying on my way to Berlin!
My husband and I booked a ticket, received confirmation and arrived to the airport 3 hours before our flight.
Upon arrival at the gate, Norwegian notified us that our ticket was not processed… «Possibly because many credit cards don’t work on our website.»
The only email we received is a confirmation receipt. NO CANCELLATION notice was given.
At the gate I felt «strong armed» they told us that we could pay 2,000+SEK which was DOUBLE the price we paid for our original tickets.
My husband and I were so pressured we were willing to pay, but again could not process our credit cards. They said that we could pay in SEK (not willing to take US which on our last day of our trip we did not have the full amount in SEK and there was no money exchange in the terminal area, only the exterior airport area (which would require exiting the gate).
They denied us boarding at the gate, although we had our electronic tickets in hand.
(1)The gate directed us to their:
(2) In airport Norwegian customer service desk… Which we found could not help us because they are a third party contractor, who referred us to:
(3) Kundservice +46 (0)7 704 57 700
Which only was in Swedish so I had to go to:
(4)The tourist information center to call for me, in which I spoke to a customer service representative that told me that they would not give me accommodations, and that they could not help me. She also confirmed that my ticket was cancelled, but no one attempted to notify us, so there was no way for us to know it was cancelled. She also told me that the «HOLD» they put on my card (I assume was for the ticket) would be refunded within two weeks. I asked for hotel accommodations which was DENIED by the customer service agent, because of the booking «status.»
Norwegian Airline… thank you so much for making our vacation stressful and costly…
(1) Norwegian wasted a priceless 2 Days of our 10 day vacation
(2) The cost of our non-​refundable hotel fee $ 110 in Berlin for the night
(3) $ 350 The cost of the hotel we had to pay for in SWEDEN because you left us stranded
(4) $ 350 The cost of another airplane tickets which is now double the price of the original ticket we purchased.
The total you directly costed is $ 810, irreplaceable vacation days which we can not get back all because you couldn’t or didn’t want to let your customers know that you cancelled our tickets.
I feel violated by the lack of customer service that you company has shown, you ruined our vacation when it could have been easily resolved with a notification email or some kind of hotel accommodation or reimbursement.
Instead I’m still stranded in the Stockholm airport and writing this review and sending it to all of my social and business contacts as well as posting it on every social media website that I have, including my 3k facebook friends, 6k instagram followers, my Unilocal page, trip advisor and so on.
Shame on you.

One word. TERRIBLE. I have never seen an airline quite like it. Booked premium class seat on flights to and from Europe on the new Dreamliner.
Tiny side note about the Dreamliner, Why do they need to automate everything? What was wrong with pull down window shades? They have this automatic dimmer thing that doesn’t work. Bathrooms are fancy and unusable. I used to live by the motto of «If its not Boeing, Im not going.» Next time I’ll look for an AirBus.
Flight out was fair. Premium class gets you a bigger seat, but do not expect much more than that. Small meal comes in a box. If you want a snack or extra soda, be prepared to pay for it. I bought a box of chips which cost me $ 3.00 for a TINY little bag.
Flight home to Oakland was where it really broke down. Arrived at the Stockholm airport (ARN) 4 hours ahead of my departure time of 16:30. I was notified at check in that the flight was delayed two hours. OK. Shit happens. Sat at the airport waiting. They then added more delay time and presented everyone with meal vouchers. 100 Swedish Kroner. Sounds like a lot until you go to buy something. 1 beer cost 85 kroner.
Finally, after checking the website for Norwegian I noticed they still hadn’t changed the status of the flight and showed it leaving on time. I walked over to the counter to ask what gives? I learned that the flight was cancelled. No notice, no announcement. Nothing. Perfect. So I do as instructed by the women in charge and collect my luggage and find the counter where they are giving out vouchers for hotels. They inform me that the flight will be delayed until 18:30 the following day! No other flights are available as it is too late. I collect another 150 Kroner voucher (almost enough for 2 beers).
So I start calling Norwegian for answers. The hold time each call is between 15 – 20 minutes. I ask for a supervisor. I am told supervisors will not speak on the phone. Then she hangs up on me. Great. I call back and ask for this agents name. She asks why? I tell her I was just hung up on. She tells me her name is Kate and then hangs up on me. Now I’m pissed. Call again, 20 minutes later Milda answers. I tell her Im recording our call. She lets me know the flight is delayed because of a mechanical problem with the flight from LA to Stockholm.
So I go to sleep and wake up to find out the flight is delayed again. Good grief. The new time is now 20:30.
So the bottom line is this. Norwegian knew the flight would be cancelled as the plane was still sitting in Los Angeles at the time I originally checked in. It didn’t even leave LA until 2:00 the next morning! If they had told me then that the flight was cancelled I could have had a better chance getting another flight.
I’m heading over now to collect another voucher for a beer. I feel like a person living on food stamps.

I have a bunch of complaints so I will try to organize them for easier reading.
1) Our flight was 3 hours delayed. I hear that in the EU if a flight is more delayed than that, the airline has to pay passengers a lot. So I think to avoid this consequence, the sign was flashing FINAL CALL and caused me to have a heart attack and run for the gate. Only to realize it wasn’t yet boarding. My husband thinks they did this so they could board super quickly once the plane was ready. And he was right, it was like a cattle herd free for all boarding.
2) The main reason this sucked was that I needed to buy water before going to the gate. But seeing the sign flashing FINAL CALL made me entirely forget that plan/​need.
3) The reason the water was so important is that I am pregnant and my midwife said the main thing with flying is to stay hydrated. For a short flight it might matter less but this flight was 7.5 hours and so the water was really necessary.
4) The main reason I needed to get water BEFORE the flight, is that Norwegian Air charges for EVERYTHING. They charge $ 4 for a normal size bottle of water. I usually drink about 192 oz of water per day because I am prone to kidney stones so you can see the issue there.
5) So this all leads to me asking a flight attendant if I could please put water into my water bottle. She told me she could give me a small cup of water but otherwise I would need to buy a bottle of water… when the Snack Bar opens… in a few hours. I told her I am pregnant and it is a medical necessity that I stay hydrated and so she said she would bend the rules and give me two small cups of water. Great.
6) So on the topic of this whole snack bar/​charging for water thing. Anyone who doesn’t pre-​order a meal from Norwegian is treated like a second class citizen. You aren’t offered a drink… at all. And so if you are sitting next to someone who pre-​ordered a meal, they are offered drinks a few times throughout the flight but you are entirely ignored. I have never witnessed such a thing before.
7) I was able to get a refill on the two small cups of water I was given earlier and made to feel grateful. Really the experience just left a bad taste in my mouth.
8) Instead of putting their money into some fancy touch screen tv screens and other high tech features, Norwegian should realign their priorities. They aren’t the cheapest airline to fly in terms of ticket price but they are certainly the cheapest in terms of saving a buck at the sake of the customer. I will never fly Norwegian again.