Aurora Computers

Appalling incompetent robbers! Dont know how this version of their reviews has been hidden! New one clearly fake.

Minus 1 star
This York shop does not exist.
Aurora is in Wetherby ONLY.
There are more vulnerable people there!!!

Can I not give this outfit no stars ?, utterly appalling, how they stay in business baffles me. A simple job of uninstalling & re-​installing software & fitting a new disk drive morphed into 2 weeks of chasing, leaving messages (little or no responses) finally culminating in me going to collect the laptop after being informed it was finally ready, I thankfully checked the laptop whilst in the shop, only to find the disk drive didn’t work, nor did the re-​installed software.
Amazingly, I was informed payment would be still required, I left the shop with my laptop, to the sound of we’ll have to call the police if you don’t pay .well it seems they’re incapable of that also.
Joke outfit.

Aurora, who prey on the computer illiterate
I have often wondered about the business model of Aurora, how can they charge enough to stay in business yet not be too expensive when compared to self help, and replacing an old computer? I discovered my answers when a friend asked me to help his father recover his PC.
My friend lives in Australia, too far away to be hands on. I visited his father and on looking at he PC I was surprised to find the PC was 10 years old, I asked him why not replace it and he said it keeps working and I use Aurora to service it regularly I asked him what they do, he said they charge between £80-£250 a time and it always comes back a bit faster, he felt it was expensive but knowing he paid near £2000 for the computer in 1999 thought it was better to repair than replace.
Back on the phone to my friend I explained it was in his Dad’s interests to replace his PC, and he agreed telling me he keeps paying a fortune to Aurora and all they do is clear the cache on the PC and run the operating system updates. One time they replaced his hardrive and charged, added RAM. Over the past 5 years he has spent over £800 on maintaining a PC that could be replaced with a £300 laptop that would be phenomenally faster without the challenges and assistance required for his current PC. We did replace his PC, and he is now saving £100 a year to replace this laptop in ¾ years time.
My message, if you know anyone, even a friends friend that knows about computers, always ask their advice before making the plunge to pay a company like Aurora, who pray on the computer illiterate.