It’s a shame you can’t give minus stars. I used to shop here weekly for all my cakey needs, however I now refuse to step foot near the place due to rude staff and a even ruder manager/owner. I had also attended an interview here for part time shop work, I thought with my retail background and cake knowledge I may have gotten a job. However I didn’t even get a thanks but no thanks, email, letter, telephone call. Very poor business skills
Quernu
Tu valoración: 1 Leeds, United Kingdom
I’m afraid I’ve just had a very disappointing experience with Windsor Cake Craft through their eBay shop. I bought a sugarcraft gun for use with polymer clay, but unfortunately it didn’t work the ratchet handle didn’t return as it should(I’ve used this type of gun for over 10 years). I contacted them immediately and explained the problem to them. I returned the gun to them, complete with a bit of the clay I had used, and then they said they couldn’t find the fault, so they would not exchange the gun, would not give me a refund and would only return the gun to me if I paid £4.50 in postage costs(it only cost me £2.73 to return it to them, and that was using recorded delivery). I have now referred the matter to eBay for a resolution, but overall, I have to say that I have not been impressed by their customer service in any way.
Shorty
Tu valoración: 4 Newton-le-Willows, United Kingdom
Its a quiet shop so can feel a little intimidating, but its always well staffed and they are always willing to help when you need something or even if you dont understand what something is used for. I have recently gotten into cake decorating and with their help I was able to attempt the things I didnt know how using the right equipment. One lady even recommended using other items I would normally find in the home rather than paying for something I will only use a few time. Good honest advice! Great prices and always well stocked. I use them all the time.