Waitrose

Awful lunchtime service at the quick service/​tobaccoonist tills. Certain of the staff are more interested in chatting and telling jokes to each other than serving. Even please and thank you are beyond one particluar individual. The food is really nice so its a shame.

So much for never knowingly undersold. They just ruined this evening’s meal by selling me a bottle of corked wine. When I called to ask their customer services what they were going to do about us now having no wine for this evening’s meal and the fact that I would have the inconvenience of having to replace it whilst my meal got cold, their only response was that they would replace the cost of the bottle of wine. I am very annoyed with this attitude and it is in stark contrast to the way the excellent Memories of Bengal Indian restaurant recently responded when just two papadoms were found to be missing from a takeaway. They compensated for this by giving us twice the amount of papadoms and extra goodies to make up for what was only a very minor issue. In contrast, it seems Waitrose puts on a pretence about customer care, but isn’t really interested in the details if a customer is inconvenienced.

For a weekly shop without the stress of narrow aisles and undisciplined children Waitrose is your only choice.
If it is more expensive than other supermarkets in the produce it retails you must recognise the hidden value of the dedicated and polite customer service, the lack of stress from over crowding and most of all the trust.
Once you have your John Lewis/​Waitrose card then you can be left alone to beep your own purchases at your hearts content as you wander through the store. This is still possible without the membership and the staff are there to run your own bill through for you.
The parking is at first glance limited but when you contrast it with the rest of Wallingford then you soon realise this is the best place to park in the town. I’d suggest avoiding Saturday all together even though Waitrose pays for your first hour of parking when in the charged peek times.

Absolutely stunning store. This Waitrose has been renovated and it is a pleasure to shop in. Everyone from the checkout staff to the bakery staff to the floor staff are friendly and helpful and have always been able to not only assist me but offer advice and suggestions.
The staff here really go that extra little bit with either taking you to what you’re looking for, ringing other shops or helping to juggle your shopping.
Excellent experience, easy to park at, easy reach of the town, brilliant!