Nuffield Health Surbiton Fitness & Wellbeing Gym

Not sure about these negative reviews?!
I only use the pool, not the gym. It is really well organised: 3 double-​width lanes divided into slow, medium and fast. The water is warm, and as long as you avoid family splash from about 3−6pm it’s never crowded. The changing rooms and shower areas are spacious and comfortable. They have 2 tv’s so you can watch sports or whatever you want while getting changed. It’s open late during the week, til 11pm.
My neighbour uses the gym and says the machines are good, so I’ll take his word for it.
The staff always seem friendly and laid back, although I don’t really have much interaction with them apart from hellos and goodbyes.
The club itself is big; it’s a converted waterworks, and seems to go on forever. All different ages of people, and it’s family friendly.
I had no hard-​sell when I joined and have just gone for 3 months to see how I like it which I do. It’s slightly expensive but if it’s nice you go more so it’s worth it.
The nearest club I can compare it to is The Park Club in Acton, but without the outdoor areas. I’m paying £89 pcm for a 3 month membership, which I can then do month-​by-​month if I want to carry on. Other memberships, like off-​peak, or for 12 months, are cheaper.
You don’t get any riff raff in there either, which is always a bonus.
NB: parking is free, and there are racks to lock you bike.

The equipment is ancient, most people in reception are rude and useless. Apparently a million pounds has been spent on the club but you won’t notice this in the gym. I can tell my old gym was a part of a University and there equipment was about 7 years newer. The sales staff only care about their commission, once they got your money they don’t care at all. the only good thing I can say is that I have met one very kind and knowledgeable trainer.