Stoke On Trent Moat House

I’d never stayed in Stoke before, it was the bride-​to-​be who had suggested it as a decent option for guests as it was not too far away from the wedding reception we were attending up the road at The Ashes.
It’s a sizeable hotel (with nearly 150 rooms) with all the ancillary facilities you’d expect: restaurant, gym, spa, conference rooms. A little dated on the exterior, but the interior was relatively modernised and it’s a bit of a maze with the ‘ground floor’ facilities being located on multiple levels up and down staircases and lifts.
Owned by the hotel chain Best Western, it’s much more expensive than the average Premier Inn — a double room with breakfast included was £72, yet I didn’t feel as though I was getting more quality.
That being said, the parking was free and ample, staff were friendly, rooms were spotless, beds were comfortable and the breakfast options expansive and tasty.
It was convenient for where we needed to be that evening but I’d prefer to stay somewhere equally as nice, but better value for money.

I checked out of the hotel this morning. i had a business meeting across the street, so checked my bag with reception. I was given a receipt for the bag. Early in the afternoon, I was notified by the hotel that they GAVE MY BAG TO ANOTHER HOTEL GUEST! By the time they found their mistake my bag had made its way from Stoke to Reading. I was assured that they would pick up my bag and deliver it to the hotel I am staying in tonight, and guaranteed that it would arrive by 10:30 pm. The bag finally did arrive — AFTER MIDNIGHT! It took them from 2 pm when they first notified me of their error till after midnight to deliver me my bag. A mistake like this (and taking so long to rectify the situation) is inexcusable. DO NOT STAY HERE. I would not want this same situation to happen to anyone else!

I’ve not stayed here, however I have been to a number of formal dinners here.
Like most hotels the drinks are expensive and the food is not great. It’s of an acceptable quality but I wouldn’t choose to dine here if it were not for the fact it can cater for such large numbers.

Never used the hotel rooms or restaurant facilities, but i have used the spa and pool area, which i thought was quite clean, and not too busy.
The pool was warm, but i did find the sauna was a little too warm for me.
The lockers were secure and the i thought the complimentary shower gels were a nice touch.
Very well located just outside of hanley centre, but still within walking distance. It is just off the festival park site so perfect for a shopping break.

nice hotel, the rooms are spacious and clean.
there is a restaurant which has a great range of food which is very nice.
staff are helpful and polite.
rooms are a bit pricey.

fantastic hotel, staff are friendly and helpful, rooms are well cleaned

this is a fantastic hotel located in Stoke on trent. Also cater for weddings. Loacted just outside of Hanley town centre it is easily accessed from the main A500 ring road.
Not cheap but would def make your day ones to remember. They also hold a lot of wedding fairs during the season and you can pick up some bargains. I got my wedding dress from one and saved myself £500.