Walkersclean

About a year ago, I bought a Groupon to have my windows washed by this company. The expiry date was in April last year. Unfortunately, as in every day in Britain, it was wet, rainy and cold that spring, that summer and that autumn. We called and scheduled and rescheduled window washing times twice. Unfortunately since it was raining both days, the owner Mark Walker told us that he could not wash the windows on a rainy day. He asked us to give him the groupon certificate number so that he could claim the money from Groupon. He assured us that even after he got the money, he would wash our windows whenever («oh, your groupon will be valid for ages» is what he said. No time limit.) Like idiots, we trusted him and gave him the code and he went and collected the money. Not much money (it was a Groupon after all) but then he proceeded to give us not much service. None at all in fact.
Life passed, we moved, rain continued. Then we happened to have a long stretch of sunny weather and we said aha, now is the time to have the windows washed. That nice Mark Walker, what a sweet guy, has collected his money and will wash our windows. Well, long story short, no luck. Virtually ignored emails — sent back a oneliner telling us to contact Groupon since he was not going to wash any windows. Called him. He was rude and offensive on the phone. Talk about customer service. Then he told us we were wasting his time asking for service we had paid for and he had collected. And hung up the phone.
Morals: 1. Don’t give Groupon merchants your code without receiving service up front.
2. Don’t deal with British merchants whose attitudes towards customers is you are privileged that I am providing service to you.
3. f I had a negative star I would give it to them.