J Barbour & Sons

I purchased a Fisherman’s Sweater, part of Barbour’s Beacon Heritage Collection, designed by Tokihito Yoshida from the UK, though I live in the USA. At 19 inches underarm to underarm the sweater falls well below the standard XL size noted on the label. I emailed the company (in the UK straight from the webpage) pointing out how frustrating it is to have purchased one of their products at great expense which for me is unwearable, and asked if it was possible my sweater had been mislabeled. Since my email was either unread or simply ignored, I presume I’ll never know the answer to that question.
Interestingly John Barbour & Sons is making a significant pitch to sell product in the States, and has a US headquarters in New Hampshire. Let’s hope they do their research on the customer service standards expected by American consumers, and also, make efforts to match clothing size criteria. For me, I shall try and recoup some of my expenditure by placing the sweater on Ebay, and chalk this up to an unpleasant experience.