Assurant Group

I have a policy with this "company" who provide RAC warranty. They won't confirm the warranty will cover the mechanical fault on the car even though it is clearly a mechanical fault that is described as being covered by the policy and refuse to authorise a replacement car. They are defrauding me and the warranty is misrepresented. I am having to take legal action to recover the money they owe me. I bought a car from Prestige car autos earlier this year but it has got a severely bad gearbox( Fiesta Zetec S 1.0 Ecoboost 2015 year) requiring week in the workshop to replace/rebuild the gears in the box. I paid top money for the car but the gearbox is bad. I have a RAC warranty provided by Assurant because my brother advised me to get it but RAC are now refusing to pay out and they wont accept the gearbox even though the garage testify it as a mechanical fault. The garage have stripped it all down. It is hugely frustrating and deeply irritating because I paid fair and square for a warranty and there's no question the gearbox is faulty. The RAC roadside relay themselves said it is faulty. It is distracting me and severely disrupting me from my working time as I have to keep on ringing up to find out any progress and I am left without a car. I drove a fiesta for 23 years before exactly the same and I never did any damage to the gearbox so for them to suggest its my fault is ridiculous. I am very unhappy with "warranty" as I trusted RAC and the dealer to be top rated but I have to now say I would never buy another warranty from RAC are basically dishonest - it is not worth the stress worry the annoyance factor and the time it's costing me to sort this out on top of the high value I paid at the outside and for the warranty. Very upset. It is highly frustrating and aggravating.