I have been to paws claws and jaws on several occasions. I have always been welcomed into the shop by the lady behind the till. When I intended on buying a harness for my dog she was really helpful I ended up going back with the dog and she showed me how to put it on and made sure it was adjusted and a correct fit. She is always willing to give advice and information. Nothing to to much trouble she helped me choose a dry food and ordered in the size sack I wanted without any problem. She phoned me when the sack arrive. Nothing to to much hasstle. Friendly informative and welcomes pets inside the shop. The store also sells livestock but the shop kepper will only sell to you if you suitable knowledge and are perpared to look after the animal etc. The only negitives i can think of are i found some items were a little more expensive in the shop that in larger pet shops but worth paying more for the advice i recieved.