Your Vets

I recently visited your vets following a fight between my 2 dogs. My little dog was bleeding and the staff saw me straight away and everyone was very caring and helpful as i was in a total panic! Both my dogs are now fully recovered and ive been taking my pets here for the past 3 years and have always had a great service i wouldnt take them anywhere else. Keep up the good work your vets! :)

o star rating but i had to put one star which they done deserve to get this message published im heartbroken my dog still lays in freezer 8 days after being put to sleep another cock up by rayleigh your vets amongst so many more was expecting her ashes back and she still lays there ???

I’ve been taking my dog to Your Vets, Rayleigh for 5 years, I have never had a bad experience. The Vets are always kind and show a real interest in my dog. He was castrated there and we no problems. My experience of Your Vets is very positive.

Your Vets what can i say, well i am not impressed at all i had so many problems with them when three of my dogs went in to be spay and castrated, the two girls were in agony infact one of them ended up in the hospitial over night as she was in so much agony the other girl was sore for weeks and her stitches didnt get removed properly, my boy was bleeding every where i had to take him back twice then they glued over staples, i stresset to the managger there that this was not exceptable and all i received in return is that it was just unfortionate, no reason as to why one of my girls had to stay in the hospitial there and why my boys opening kept opening up. this is a basic opp but all my dogs suffered,
Knowing the problems i had with them in the past i was daft enough to take my boy back there as he was unwell, what can i say they rang me said they had x-​rayed him that they had seen somthing and had to open him up then called me back to say there was nothing there after the opp in the meantime calling me on the phone saying i had to make another payment i had to pay to leave him there before the opperation then make payments while he was in there, a week later and they still didnt know what was wrong with him so please be very cautious if you are using YOUR VETS

Your vets is a great facility to our community. Clean modern premises focusing on the patient and not your wallet. Their first question isn’t «are you insured». By the way is there any place around here Brin hasn’t slatted off? Just want to know really.

Whilst I agree with the other two reviews on the fact that YOUR VETS are cheaper than other vets as I have been going to them for about 7 months now and I too thought that it was a cheaper price but now further down the line you can see why !!!
Most of the staff are very young on the reception with nobody really incharge and also the vets themselves are mostly young which makes you think that perhaps they are not long out of veterinary college. They seem to sometimes get by with temporary vets which some do not take much care of your animal which I have also experienced. The turnaround of vets in this place is very fast which makes you wonder if they are using YOUR VETS as a steeping stone or they do not like the practice themselves.
I have had two very unpleasant experiences.
One was when we had our dog put down and we complained to which YOUR VETS said that they would put differnt procedures in place because of what we had told them, so we thought that we would give them another go.
Second one was our dog needed a c section after they had scanned her minutes earlier and said they saw two puppies and had two heart beats. Whilst she was having a c section did we want her spade, (we only wanted the one litter with her to keep a puppy and as there was at least two puppies) we said yes.
Turns out she only had one puppy which was dead with a cleft pallet, they went ahead and spade her because they said her uterus was damaged and could be differcult for her to conceive again (did they damage it doing the c section) You would have thought that as there was NO PUPPIES they would have telephoned us before spading her. Also the way in which the whole thing was handled.
I just think that the whole customer care is very poor but perhaps that is what you have to expect if you are not paying so much — but it shouldn’t be like that !!! It seems that other people I speak to who have gone to YOUR VETS all have a story to tell
I won’t be taking my animals there again now but I wish other people well who do still go there

A new type of vets based on the animals getting treated with cost being kept as low as possible. Very competitive compared with other vets in the area while still giving the very best level of care. Open on Saturdays too for working clients who cannot perhaps get to the surgery during normal working times.