Baggots cycle shop

Hmmm not sure where to start with this one but i will try and be positive if possible.
First and foremost the cost of Steve Baggot’s repairs are fair but his attitude leaves a lot to be desired, i have sent people his way but most of them have come back and said how bad his attitude is.
When i asked them to elaborate they said he is more interested in gossiping outside rather than showing any interest in his customers.
As i alluded to earlier he does offer a fair price but theres not much to compare him too and when i sent my nephews bike in he actually took nearly a week to replace 2 wheels, not sure if him locking up earlier than he advertises has anything to do with it.
He does do sales but basically he will just show you a catalogue and he orders it in. I have to say that his prices are reasonable on sales also, i paid £200 for 3 kids bikes which is not bad.
All in all not a bad place but think it could be better, in particular the service. A bit of competition is what is needed i think.