National Express Group

Last Tuesday evening, November 29, 2011, I arrived at the London Heathrow Airport from the US. Trying to lessen my burden upon arrival, my husband booked passage on National Express via the internet. My passage was booked for Gloucester, England, but I needed to find Gloucester Place in London. Being my first trip to the UK, I dutifully boarded the bus at approximately 20:00 hrs. I was tired after a long plane ride, and dozed for quite some time. Upon awaking I realized we were far away from any metropolis, but kept thinking somehow the bus would end up back in the London area again. Finally upon entering Gloucester, and only one other passenger on the bus, I asked our driver, David, if we were in a suburb of London. He told me we were 120 miles from London. Before driving any further, David called his dispatcher at Heathrow, and told of my plight. The decision was made to drive me to the depot in Gloucester (the end of this route), and wait for the next bus back to Heathrow. I agreed and was treated like a special guest until the bus was readied for the return to London Heathrow. After finishing his shift work, David waited with me until Simon came on shift and was ready to drive the Gloucester-​London Heathrow route. I was only in the Central Bus Station for about 15 minutes, when another National Express employee (forgot her name) beckoned me to an awaiting Mercedes private taxi, with a driver dressed in a suit. I was carefully carried to my destination on Baker Street, near Gloucester Place, in downtown London. Even though I arrived several hours later than originally planned, I felt so pampered. Thank you David, Simon and everyone at National Express! You are all brilliant and sorted out my problem perfectly! Renee Machado Connelly Berry, San Jose, CA, USA

it’s cheaper than the train but
nowhere near as enjoyable.