Toni & Guy

This is the second time I’ve been to Toni and Guy in Manchester. I’ve had bad experiences both times.
The first time I went, I wanted to get the Brazilian blowout. My hair is really curly so I asked the lady if it would work on my hair and she «assured» me about it so much that I actually believed it would do some changes. When I showered a couple days after, my hair went back to being dry. Spent 80+ pounds in regret.
The second time I went I thought about my first experience but then figured that a normal blow dry would not be so hard for them; it was!!! The guy who blow dried my hair seemed like he was a professional. When he started, I kept staring at the mirror in disbelief. It looked like my hair in the morning — so messy and unkempt. I asked him if he would go over it again and he did, but barely — it was like he was too scared to properly straighten my hair.
Never ever going back there. Lesson learnt for good.

Toni and Guy, the big branding concept of cool, funky, «out there» hair. Down to the models in the magazines, the adverts on the telly and the hairdressers in the salons. Toni and Guy is edgy and so should you be.
That’s the way you feel when you come in here. Apologetic for not having bright red hair or a pob. Or bad about yourself for not being able to pull off a mullet or a shaved head.
Having said that, my flat mate is loyal to Toni and Guy with her student discount Monday-​Thursdays and she’s happy with her regular hairdresser. Certain receptionists are particularly blunt and rude but she gets past it. More tolerant than me. At least you’re at the hands of the professionals she argues. I’ve experienced okay haircuts in Toni and Guy but I wish the staff would stop being so in your face edgy with some of them the attitude to style it.