Omega Travel

I must admit as I was reading the reviews below, I was very very wary of booking a flight with Omega (via skyscanner) — however the significant value for money on the price of the flight (trip to Kenya) was compelling enough for me to continue!
I started booking online, became worried by the reviews, rang them on their London number (at 7.30pm), and after a single false start, spoke to a very polite gentleman who offered to book the flight for me over the phone at a slightly higher price to the internet offer. I declined but asked how I might avoid double/​triple payments etc with the online version, and he informed me to enter my details carefully. I asked about how long it would take to resolve a problem with my payment if I was multi-​charged (again worrying about the bad experiences in the reviews of others on here!), he said that they hgave a process and it should be fine.
I went ahead and booked online, everything was fine, but once I’d entered by bank details and clicked submit, the waiting page (with the processing icon spinning) did not update even after several minutes and show that the payment had gone through successfully. I panicked and called Omega back, and spoke to the same guy. He took my surname and inormed me that my payment had gone through, and then he manually forwarded me an e-​ticket. OK the e-​ticket wasn’t perfect it had an extra line at the end of the itinerary with a random date (23^rd Dec 2013 ??) and no details for this date underneath, and the invoice amount was for £20 less than I’d paid. He couldn’t explain it as for some reason on the copy of my ticket he had in front of him the amount was the correct amount. weird. He’s going to check it out with his supervisor tomorrow and get back to me. Not too bothered but as I hope to claim this journey back as a business expense, would be a shame to lose £20.
I’ve just checked on the actual airline (Emirates) website that the booking details had been received and everything looks fine, and my ‘manage my booking’ link shows me my itinerary as expected (phew!).
So not a bad experience (admittedly I’m not changing a flight or doing anything complicated), despite the fact that even as I write here, half an hour later, the payment processing page on the Omega site is still in waiting mode. .. .