Frankie & Benny’s

What a ridiculous experience verging on the comedy. A million waiter and waitresses milling round whole food goes cold waiting to be served. I have never seen so many staff talking with each other, walking around and food going cold in a serving hatch ! My God glad not the manage here. My Frankie and Benny you need to undercover boss here !

The Good: Luton Airport is a nigthmare of activity. If you want a quiet meal, this is probably your best bet, post-​Security. The waitstaff is attentive, and generally responsive.
Cappucino was well done. Kudos on that!
The Bad: Food service is slow. When you’re waiting for a plane, the last thing you want to worry about is whether or not you’ll get your food before you have to board! I was quite surprised to wait 15+ minutes for a hot breakfast after ordering.
The Ugly: Food was mediocre, at best. Hollandaise sauce on eggs was forgettable, and the «poached» egg was well beyond soft-​boiled. Perhaps I should have stuck to a traditional British breakfast, which is harder to muck up. Eggs benedict is high on the Not Recommended list.
The Bottom Line: Food is not expensive, by airport dining standards. But slow wait and forgettable food leaves the peace and quiet of a serviced table as the main redeeming quality of this establishment. Were there more choices at Luton, I’d definitely not recommend this one. The other choices, though, for breakfast seem to be Starbucks and a Bento Box place (bizarre that they serve breakfast…)

Worst Burger in my life. Dry, industrial deep-​frozen pattie, hard and dry bun. For such en expensive menu the quality was abysmal.

The service in this particular branch was mediocre. The waitress who I shall not name and shame was always concentrating on everything else that was happening around her and not when she was with us. The food was still great and apart from this probable one time blooper Frank and Bennies keeps its amazing reputation for food. Personally I think there’s room for improvement in the waiting area.