Waterlily Venue

I really wish i could put no star at all!!!
We had our wedding at your venue Cleveland suite on the 18^th July, 2015. We had an agreement of certain things which some of it are written down by Tariq who was in charge of us and some are gentlemen agreements which are not written down but we agreed on.
Below are some of the agreements we had that was written down.
1x wedding stage as per the picture taken on the 28^th of march 2015
300x white cheir cover with organza purple sases
30x white table linen
10x white table linen for the buffet tables
300x gold cloth napkins
15x gold globe with purple lights to be confirmed
15x gold candlabra with purple lights to be confirmed
300x cutlery 6x pieces dinner plate. Knife .fork. spoon. Glass and champion glasses
1x long table to be placed for the mum and Dad
1x walkway with red carpet
7x waiters to help with the service and clean up
2x security for 5x hours from 7pm to 12pm
Decorators to decorate the venue
Venue to be set for 4pm .
It is unfortunate that our wedding was tarnished and ruined by the action of this business. Many things went totally wrong on this day but the most notable one by every guest was the fact that people where arriving at the venue and decoration is still going on and by the time we agreed that the hall should be set we were still running around for another 1 hour before we can start the wedding. I as the bride was very very distraught! All I wanted to do was put on some clothes and start putting chair covers as that’s what I arrived and they were doing… We agreed that at 4pm everything should be ready. I arrived 1645 and nothing was done.. The servants we paid for were so rude ro my family. All stood there with their hands on their hips. bare in mind these people had just completed ramadan. so maybe being professional had gone out of the window. The carpet was so dirty the toilets were nasty. I am taking the time to write so noone can go through what I went through.
it was just totally unacceptable and this is just one of the agreement we had that was not met, others includes no good working air conditioning, red carpet not provided as agreed, purple light not provided as agreed, purple table runner not provides as agreed instead a different colour, just this plain washed our gold. ghe table cloths were the lowest!!!, so called servants ddnt even offer people drinks or help like we had agreed. when I fromally wrote to this guy he ddnt even respond. and when he did. he was so rude. I think he forgets he is the one with the business on the line, we paid and agreed on a contract on what we would like! If you ddnt like what we had agreed on you should have said. I only get married once and you proper ruined my day.
lt was unacceptable services to at least console us a little bit as nothing can erase the agony we have gone through due to this unprofessional attitudes. no apology as of yet and no remorse or professionalism. May Allah be with you.

Great venue with massive rooms for weddings and social event