The Stress Exchange

I went for 2 rather than 1 star rating as I’ve had a massage here before and it was great. This time however: booked via telephone on Monday for massage on Wednesday — turned up today having reconfirmed vi their own email request yet there was zero record of my appointment. So frustrating! The receptionist suggested maybe I hit the ‘cancel’ rather than ‘confirm’ button (oh dear) and that was it really. She mumbled something about a 30 minute massage later on, but that sort of missed the point and I was still made to feel it was my fault. There are many other places around to go for treatments in this area of London yet whilst The Stress Exchange is usually well organised and priced this time they certainly made the exchange of stress a one-​way process. Not sure if I’ll try to rebook.

Make sure you ask for the cost for every thing-​I didn’t and got charged twice as much as the treatment !!

Very professional, and friendly staff. They were able to get us in same day so I appreciated that. Clean premises and rooms. I got a wax and they had the strip wax option and the hard wax (which they called hot wax) option, so that was an added bonus as well!

I got the hair ripped out of my legs here.
It is what it is.
Would I recommend it? For waxing, I don’t see why not.

I’ve been coming here for years, for haircuts, waxing etc. The staff seem to change a fair bit, but then I may only pop in twice a year and overall I’ve been satisfied enough to return. Most recently I had a really good hair colour there, so I’ll continue to come back. One piece of advice — don’t be afraid to confirm the cost of treatments up front as sometimes there are extras on top of the website price. They don’t always make that clear! But overall the service is friendly and communicative, and the treatments are good enough to have me coming back.

I like the stress exchange very much! Having worked at claridges, the kx gym there is something special about working downstairs.
It is quiet and comforting which is just perfect for coaching, hypnosis and nlp. I have had a few treatments there and the standard is excellent.
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I think the Stress Exchange is absolutely fabulous. I use it all the time for hair and beauty and I am always very happy with the outcome. The staff are always polite and friendly and very professional in what they are trained to do. If it wasn’t for Trevor and his golden scissors, my hair would forever look like some small forest. After a visit to the salon my hair looks and feels like one of those I’m worth it ads and always gets lovely comments from friends and family. I couldn’t contemplate the thought of going anywhere else and after six years, I reckon I would know.

The stress exchange is quite an appropriate name for this salon as my initial stress was exchanged for a new one during my visit! I was looking somewhere near to work to go and get my hair trimmed and had actually been recommended the Stress Exchange by a colleague. The interior is lovely — very comfortable and calming and the staff are great and can’t do enough to make you feel welcome. It all started out so promising!
When the stylist got to work on my hair, I was growing increasingly concerned at the amount she was hacking off as had clearly stated that I merely wanted a trim. By the time she had finished, my locks were minus a good couple of inches and I was very disappointed with the outcome. At around £39 I was even more disappointed! Maybe it was a bit of bad luck and an off day as the place is always full. I don’t think I’ll chance it again however!

It all started out so promisingly I recently changed jobs and with that change lost my stylist as my old and new offices were too far apart for lunch-​time appointments. With two very small children and a husband who works weekends, hair appointments have to take place during my working week lunch break.
Anyhow, I found this place online and emailed them to make an appointment for the following day. I got a message on my mobile from a very pleasant lady saying that she couldn’t get hold of me regarding the appointment time so she’d blocked out two appointments and I could call to let her know which I preferred.
The salon itself is sleek and stylish and everyone has gorgeous hair so it boded well. I explained to the stylist that I wanted my hair shaped and thinned out so that I could mess it up/​spike it or wear it flat.
The stylist was very friendly and snipped away for a good hour, quite a feat considering my hair is very short anyway! I was really disappointed with the outcome. My hair had been thinned out so much that I couldn’t do anything but wear it completely flat. When I got home, my husband also pointed out that wear my hair had been cut over my ear, the stylist had gone too far and I actually had a 1 cm bald spot! Not what you expect when you’ve just parted with £45.
Maybe it was an off-​day or just an off-​haircut but I’m not prepared to take a risk and give this place another chance.