It just shows you that you can have a totally different experience depending on who’s working etc etc! Today I went for a Premium Shake, which at £4,79…aint cheap! so I expected a lot more! the shake wasn’t as thick asthey usually are here… the girl serving me was thicker than the shake haha. She didn’t tell me they’d ran out of nuts when I ordered it and when it arrived without and I complained she was just like ‘we don’t have any’ You can get a FAR better milkshake at Ground(Chiswick) Byron(various restaurants) and Dollar(Farringdon)