The Moo Shop

What a complete letdown. I’m a huge fan of Moo and have put in multiple offers with them online. I was visiting London and had no idea there was a brick and mortar store, so I was super excited to walk in. I love paper and printing and really wanted to see different samples of the luxe paper stock and the letterpress examples.
I was let down by the service. I think the point of an online retailer having a brick and mortar store is to offer something you can’t get online. In Moo’s case, it’s having samples of the paper and designs, and offering customer-​centric service.
The service here was awful.
Three young women were working. When I walked in, one employee was helping a customer. The other two employees were talking to each other. Not a single person looked up to greet me. Nobody asked how I was doing, if I’m familiar with the brand, or what drew me in. Nothing. What a way to treat a customer, let alone a repeat customer.
I kept browsing for a while, I took my time to pick up different samples and flip them over. I was genuinely interested in the different stock but also kept giving the employees opportunities to prove me wrong. Well, they didn’t. While I was still in the store, another guy walked in and all three of the employees greeted him so warmly. Hm, obviously there’s something going on here.
Screw it, I don’t want to waste my time with these people. They just keep sharing their personal stories with each other giggling away and ignoring a customer, the only customer in the shop. I walked out and still didn’t even hear a «goodbye.»
Later Moo. I won’t be visiting this store again, your online presence is more welcoming and warm than these three warm bodies. Pathetic.