St Clements Dental Care

Really friendly service and super dedicated to ensuring customer satisfaction — received several phone calls after having work done to check I was happy and not in any pain, and always find room to squeeze me in in an emergency!

Rude, over priced, dreadful customer service, £ signs in their eyes.
When I broke my tooth I went to my nearest dentist — St Clements — where my flatmate had been and raved about how quickly they saw him.
I knew they were mostly private, so I didn’t expect it come cheap, but I did think the money they were charging you through the nose for would at least be top notch.
From the second I got on the phone I knew I was onto a wrong ‘un. Here are just SOME of the dreadful phrases that came out of the mouths of the receptionists AND dentist:
— «You do know that we MOSTLY do private as we don’t get paid enough to do NHS»
— «If you want a white filling on the NHS you could try at the hospital, I guess, but they’d probably just give you a silver one.»
— «Your last dentist obviously didn’t know what he was doing. That could be rotting under your teeth or some weird filling».
My previous dentist was FIRST CLASS and far better than the dreadful service I got here.
Utterly pretentious even before I parted with my cash.
And I wasn’t the only one, as I awaited my check up I sat next to a woman who came in to ask about NHS services and was treated as though she’d come in wearing rags.
The sad thing is they told me I needed a filling, but the awful service made me walk out without the treatment. But the pain I felt caused me to call up today for an appointment.
The receptionist laughed disgustedly at me and said «yes you’ve left it a long time and you need a lot of work» — the tone, patronising and aggrevated.
No way am I giving them a penny of my money. Not one iota of care about their patients unless their paying private and don’t mention the dreaded «NHS» word. I’d rather be in pain then call them again.