Park Tower Knightsbridge Hotel

You’d think they’d have top of the line stuff here but it’s all ancient technology. The staff passes the buck and no one takes responsibility for anything. My room was a scorching 27 degrees celcius and after leaving for hte day and setting it at 19, nothing changed. They had to bring a fan in, but I had to use a skype number because the phone didn’t work. Pay TV service didn’t work either when i wanted to watch one of their «blockbusters.» Shower doesn’t drain and i had to stand in a pool of filth. I’m grateful I used points instead of paying because this is not a hotel you should shell out actual money for. I had to beg a waiter in Hyde Bar to pay attention to my client and I when we wanted to eat and the solution to the heat in my room was to bring a desk fan making me feel I was in a third world country. Might as well have asked for a mosquito net.
Edit: minus star to 1 because the manager is a condescending POS that doesn’t address or acknowledge any problems and actually charges you £150 when they just call it an «authorization.»

I was traveling for work and stayed at this lovely hotel! Modern rooms, great view of Hyde Park, and spacious bathrooms. The location was perfect and right in the heart of the Knightsbridge shopping area! :)

5-​stars. Easy.
Do not judge a book by its cover… though the Park Tower shares an address with a casino and looks sort of — ugly? compared to neighbor Mandarin Oriental Hotel, I am happy to report the interior is plush, well appointed luxury hotel style. Super clean and updated despite the age of the building.
We chose this hotel because my husband is SPG Platinum (word) and we wanted to utilize two of his suite upgrades on a weekend, sans child. To do this one must purchase a regular rate so we opted for the prepaid/​nonrefundable rate of £300/​night. Not cheap, but is ANYTHING cheap in Knightsbridge? No, actually not at all given my recent weekend of exploring. Well Hyde Park is free, so that’s nice — but that’s about all you’re getting away with on the cheap in this corner of London. Speaking of, this hotel overlooks Hyde Park beautifully and it a mere 2 minute walk and you’ll find yourself in the great expanses of the Royal Park.
What is there to do around here? SHOP. A lot of shopping, a lot of Hyde Park. You’ve got Harrod’s, Harvey Nichols, plenty of 5-​star hotels and restaurants to match and luxury shopping.
I must say I really enjoyed the room. Huge, plush seating, panoramic views of London/​Hyde Park, a super comfortable bed, a nice bath tub, Molton Brown bath products, coffee supplies, comp’ed champagne for our celebration, the service was on point. We had 2 bouts of room service (1 lunch and 1 breakfast) and while obscenely priced as most room service meals are, both were indulgently enjoyable. What isn’t indulgent when you are used to wrestling a toddler from dawn til dusk?! Suffice it to say we got our money’s worth out of this room by lounging to the max and not feeling one bit bad about it!
Did it help that we got upgraded to a suite on our recent «staycation London» anniversary weekend? YES. It did. But, I would’ve been happy even in the regular sized room as it was also quite deluxe, even without the upgrade.
There’s a hotel bar and restaurant on site, but a quick jaunt across the street will land you at Bar Boloud and other specialities at the Mandarin Oriental if you fancy.
Highly recommend if you are thinking of staying in the area. I could find literally no fault with this hotel and enjoyed it from start to finish.

I had a short ricochet through London, and finally didn’t have to work in Canary Wharf, so I could enjoy a proper London neighborhood. Truth be told, I spent precious little time at The Park Tower, but have to appreciate that it was all utterly sumptuous.
SPG recognition was top-​notch, and the app informed me that I had been upgraded to a «Panoramic Suite with butler service» before I even arrived. While I did quibble a little bit with the hotel as they insisted I wasn’t entitled to a butler (and then backtracked and apologized the next day), I fail to see how more over the top the hotel could have gone. Shortly after I arrived, one of the staff stopped by to pick up my shoes for a polish. I was then able to relax in the tub with built-​in television before exploring the rest of the room. One of the most useful things I’ve found in any hotel anywhere was a large power panel by the office desk in the suite’s sitting room — every power outlet and voltage from anywhere in the world was there, no adaptors required.
The area is lovely, with the room providing lovely views of Hyde Park in the sunrise, causing conflicting emotions of wanting to get up and conquer the day or just settling back and relaxing in the supremely comfortable King bed. If shopping is your thing, your options range from Harrods to McLaren, just a short walk away. If you’re here as a tourist, you’re equidistant from Buckingham Palace and the Natural History Museum, Science Museum, Royal Albert Hall, and more. Lastly, dining options abound nearby, from fine food to fine pubs, although I’d suggest a nightcap at the hotel’s Hyde Bar. There is a fantastic pianist/​singer, an enviable selection of whiskeys, and a bartender willing to make whatever your heart desires (including being willing to come up to your table to ensure you like it if he’s learning something new from you).
In short, the Park Tower is a fantastic place to stay in Central London for whatever brings you here. I’m looking forward to being back soon.

As SPG Platinum members, we sought out this hotel specifically because reviewers on the SPG website said that of the Starwood properties in London it does the best job of honoring SPG status. It’s also in a fantastic location (as all the SPG’s are) along Brompton Road in the posh neighborhood of Belgravia. We were not a bit disappointed in our experience.
One quick note – this hotel is no longer a Sheraton. It’s just The Park Tower and is part of SPG’s Luxury Collection. From the outside it’s a towering, 70’s eyesore, but the inside is fresh, elegant and shiny in every room we experienced. We were upgraded to the Belgravia Suite on the 15^th floor which took my breath away when we opened the door. We had a panoramic view of London facing East, with Big Ben and the London Eye clearly visible in the distance. The room was separated into a comfortable and luxurious living room with a velvet sofa and chaise, large desk, and window seat appointed with nice pillows for sitting and staring at the beautiful view. The bedroom was similarly comfortable luxury – a queen bed that was incredibly comfortable, another desk and window seat, and a nice view of the TV and the glorious windows from the bed. Both bathrooms were marble-​floored and stocked with Molton Brown soaps – a must have in London or anywhere!
We enjoyed breakfast on 2 mornings in the dining room. The buffet was not the most amazing SPG spread I’ve experienced, but it fattened us up nicely for long days walking the streets of one of my favorite cities. Had we not gotten it free as part of our room it would NOT be worth it – it’s 29 pounds per person – but if you’re in town on business or also have the SPG perks, it’s perfectly nice. I will say that the coffee was truly terrible – an over-​roasted mess that we barely sipped at before escaping for a little spot around the corner immediately after breakfast.
I would happily come back to this hotel again and hope it won’t be long before I have the opportunity!

Hands down THE WORST HOTEL EVER! The front desk is useless and extremely inefficient and unfriendly. The «guest services» phone line never works, the front desk phone line is always busy, the rooms are less than mediocre. Needs serious management change! Can’t believe it’s a «luxury collection» hotel. It barely ranks as a three star hotel in my standards. STAY AWAY! If you want to stay at the Knightsbridge/​park lane area at the same rates you can stay at the intercontinental or the Hilton — I usually stay there but made the mistake of trying this one this time and I deeply regret it.

Stay: 5 nights in early January
Pros: Non-​reception and non-​dining staff were courteous and wonderful; location is within minutes from the Underground, Harrods, museums and other attractions; room had a great view, including of the sunset; decent breakfast but limited variety across days
Cons: Had to ask my key be re-​set 4+ times despite not putting it anywhere near my phone or other cards; staff (other than those mentioned above) were sometimes not up to par (e.g. another customer directly cut me in line and the staff at reception clearly noticed but decided to serve him anyway); housekeeping comes at odd hours to clean (e.g. 8PM — it wasn’t turndown service); gym is sometimes overloaded with a chemical scent that makes it hard to work out knowing you’re breathing it in (a staff was spraying cleaning solution everywhere one time when I was in there; I had to leave as I couldn’t stand the concentration of the smell)
Personally, I wouldn’t come back, but if you don’t mind the cons above, it’s not otherwise bad.

This is no longer a Sheraton and has been rebranded as a Starwood luxury collection.
This hotel was just ok. We had a large room with a nice view but I feel that the hotel did not have a lot of character. The service was fine but not exemplary.
We had the breakfast buffet included as part of our stay because we were Platinum on Starwood, and I thought the quality was below the standard for a luxury hotel. Most Westins have better breakfast buffets and this hotel was marketed as a luxury option.
They have a lobby bar which was ok– once again, not a lot of character but at least you can get a drink without leaving the hotel.

Stayed here for a summer vacation but did not fee comfortable. I’m sure my review will get pulled but I have to be honest. The clientele is almost all from the Arab world. We wanted to go in the café but were put off because it was full of big men looking very darkly at us. I feel for the hotel because the staff was extremely nice to us, and quite competent, but I imagine they are in a strange predicament. It is right next door to the Pakistan Embassy, which I didn’t know before we booked the trip. I guess London is thrilled with all the money that the Arabs are bringing into their country but it was not pleasant for us. I really didn’t think I was going to have to explain multiple wives to my daughter on vacation!!!

This hotel is very well located in Mayfair. Perfect for a shopping weekend or a getaway in London W1.
Just be aware that this hotel does not recognize SPG members properly. For instance, you will not get promotional points (Earn Away, Get Away) which tarnishes the «luxury» image the hotel is trying to cast.
Additionally, I felt that the restaurant was very expensive for mediocre food (my fish and chips had 9 chips only!). I recommend eating out.
Finally, if the price is the same, I would go to the W Leicester (really modern nice rooms) or the Park Lane Hotel (old English style rooms).

As far as Starwoods SPG rewards hotels go, this was one of the most luxurious I have stayed in. Nestled into an alcove off of busy Knightsbridge, complete blooming garden and nearby cafes, I was impressed by the location, the amenities and the overall quality of this beautiful hotel.
I’ve never stayed in Knightsbridge before, so while you’ll be hard pressed to find a local living in this neighborhood it’s not short on creature comforts. A stones throw from Harrod’s and literally a few steps from Harvey Nick’s, you’re in London center and everything in the entire city is merely a quick tube ride away. For convenience’s sake, you can’t beat the location.
The hotel itself is lovely — a bit dated, but in excellent condition and the service is top-​notch. Our large room (especially for London!) overlooked Hyde Park, which was such a treat, and included free wifi — a travelers best friend. The bathroom was a good size with great lighting and both a bath and shower. The closet was large and the king sized bed was soooooo comfortable. Honestly, apart from staying in a posh townhouse with my own loo, I cannot remember a more comfortable stay in London.
My one complains has to do with the constant slamming of doors by other guests. I know this isn’t something that the hotel can really manage, but it was super annoying during the morning hours. I know there’s some sort of hinge that can be installed to quiet the slamming by slowing it, so I hope that this hotel does that at some point. Other than that, I was very happy and would likely stay here again.

We booked and pay for prepaid rate on early Aug 2013 to stay there for 2 nights on end of Sep 2013 and 2 rooms for each night. I did have the $ 0 of ending balance showing on the receipt. I received an email said that we only paid for staying one night on Jan 14, 2014. Then I replied the email right away with attached proof of payments. But they still went ahead and charged me 2 rooms for one night staying without reply my email. They refunded my money on March 1,2014. I had been charge about £100 of service charge from credit card company because their 4 times charge and refund transactions.

If you’re looking for the best chill SPG option in town, this is it. If you’re here to party, the W or the Le Meridien given their location probably make more sense.
Here’s what we loved:
— Location — ridiculous. Knightbridge tube stop is a 2 minute walk, Belgravia is a fantastic neighborhood and the park is about 800 feet away.
— Free breakfast as a Platinum was solid — they don’t mess around in Europe
— Beds were comfortable — great night’s sleep
— Rooms were great — bathrooms fantastic — Molton Brown is always a good call.
— The service overall from front desk to concierge to housekeeping was fantastic
— Internet — 2.28Mb/s down
. Probably one of the best hotel internet experiences in terms of not repeatedly having to authenticate devices.
Only negative is that the Fitness Center is terrible.
I wouldn’t pay the 350 or 650 GBP, but from a points perspective, this was worth the 20K/​night.

Sensationelle Lage, sehr ordentliches frisch renoviertes Panorama-​Zimmer 1510 mit fantastischer Sicht über den Hydepark. Minibar wie immer bei Sheraton unverschämt-​viel zu teuer, empfehle daher kleine Snacks und Drinks bei Harrods Foodtempel mit ‘heim’ zu nehmen. Allerdings gibt es täglich 2 kleine Wasserbottles und eine
Schoki gratis aufs Zimmer. Bei mir auch eine verschämt grinsende Maid zum ‘turndown-​service’ reingekommen, als ich grad nackt aus der Dusche kam hab natürlich nicht auf Strausskahn gemacht.

I love my stay at Sheraton Park Tower Hotel! I love my SPG points!
Seriously, I cannot imagine myself paying 300GBP ($ 500) a night for a room… but luckily I have enough SPG points and decide to splurge and treat my sister for a weekend in London.
Being right on the Piccadilly Line means I can just hop on the Tube and get to the hotel as it is just across The Knightsbridge Station. FYI: there are some stairs… 2 huge flights…
Everything is just as «luxurious» as the hotel promised. The room itself is 5 star: love all those heavy furniture… so cushioned…
All the shopping are here: Harrods, Harvey Nichols and any local or international designer brand would have a store here…
Or just hop on The Tube then you can just go wherever you prefer!

If you like to shop, this location is perfect. Everything is close by… you can’t go wrong. here. Harrods, Harvey Nichols and about 100 H&Ms…
The buffet breakfast is amazing, though quite expensive. But when in London, everything is expensive, so you just suck it up.
The lobby and common areas are small but comfortable and very traditional in its design. The rooms were surprising large for a London Hotel. Everyone was very warm and friendly. And the most important quality in a hotel — clean and comfortable. The Sheraton Park Tower is probably one of the nicest hotels in London.

After spending a few weeks in Le Meridien in Piccadilly I’m generally impressed by the Sheraton Park Tower. Lets break out the laundry list
The good–
Newley renovated rooms
Extensive list of TV channels (ESPN America included)
Very nice bathrooms
Complimentary shoe shine service (I think that is for everyone)
TONS of electrical sockets including EU and US sockets
The fitness center (crap compared to Le Meridien, but decent otherwise)
The bad–
Front desk/​Concierge staff were useless
Elevators reek of perfume
Knightsbridge (land of 1 million bumbling clueless tourists and terrible restaurants)
No matter how rich you are everyone else staying there makes a few million dollars more than you do
I’ll definitely be back

I’ve stayed at the Sheraton in Knightsbridge a few times. I was Platinum for SPG so had a perfectly wonderful suite with the top of the line shampoos and soaps to take home. No, really, if you haven’t been into the higher end rooms at sheraton, in most cases if the rooms are about the same size, the bedding and the towels are higher quality and instead of having bath and body works toiletries you get little bottles from La Prairie or somewhere.
The crew and I had some very good mixed drinks in the bar downstairs. It’s dark walls are great for late evening conversation. There are some very good restaurants and shopping nearby, one of the best reasons to stay here. But actually I have a better reason…
I just saw someone say this is the nicest Sheraton they’ve ever been in. Sorry, but head down to the Sheraton in Perth, Australia, where the riff raff used to be sent from here.
Back to this review, sorry to digress. The thing about the Knightsbridge Sheraton is the shower and the toilet. The shower is floor to ceiling white and gray marble. With a tub to soak in but no bidet here, better. Beside the toilet is a little hand held shower sprayer that you can use to clean up a bit with. So, chic. So Euro. I wanted to stay forever just for the toilet. Some day, I’ll find one of these little sprayers and install one in our en-​suite loo. People would never leave.

I had the pleasure to stay here one year during Wimbledon. And let me tell you, this is hands down the NICEST Sheraton I have ever stayed at!
I was able to stay here on my points– and when I checked in, they even gave me an upgrade (which was like 650BP/​night at the time!!!)!
The room was nice and spacious, and the people were very friendly!
The location was awesome too– in a ritzy neighborhood that was right near Harrod’s.
If you have the money, this is a great place to stay in London!
Don’t let the exterior fool you!

Extraordinary exquisite hotel! Spacious panoramic rooms and sophisticated décor with a magnificent view of London’s skyline are needed luxuries for those well traveled. Very accommodating chaps throughout the run of the hotel. The concierge is at your beck in call during times of need.
The personalised touches provided by the park tower butler can match no other. Pressing was a necessary compliment. Centrally located to Royal Albert Hall, Buckingham Palace, Hyde Park, and Harrods. This is the heart of London.

First of all, I love how all the reviews so far come from Americans. Represent!
This hotel was great. I can’t speak for the value since I booked it with points, but everyone was incredibly helpful. We arrived in London quite late our first night, and all the neighborhood restaurants were closed. So we splurged on some room service and pigged out in the room.
I will say that the spaghetti left something to be desired, but a) I wasn’t expecting much anyway and b) I would have eaten anything you put in front of me at that point. The sorbet was fantastic, with four different flavors. My favorite part of the meal.
Also — and this is strange, I know — the lobby of the hotel smelled AWESOME. Something they put in the vents, some sort of Starwood Luxury Brand scent, they told us. Told you it was strange, but if you ever go there, take a whiff and you’ll see what I mean.

First off — it was free (points) but I really think I would give it 5 stars anyway
I loved the location — great walking close to shops and restaurants — a very clever design in the rooms– circular to make them seem larger and VIEWS– I could see the Eye and rooftops and Parks.
Everyone was nice and the hotel restaurant was great except for breakfast
WAY too expensive.
Like crazy expensive. Walk a few blocks and you can find cute local spots at (for London) reasonable prices

Ugly exterior, beautiful hotel. The staff was wonderful, our room with the view of the London skyline was wonderful, our bed and shower were also wonderful. Housekeeping was great and very accommodating, the front desk was great with suggestions and directions, and room service was great. We ordered dinner in the room one night and food came up with the edges a bit cold, but everything was very flavorful, and we had a better view than most restaurants can offer.
The elevator system was a little strange. Instead of pushing up or down, you punch in the number of the floor you want to visit. One day two of the elevators were out and I waited almost 10 minutes for an elevator. Again, the staff was great because there was a concierge at the ground floor apologizing for the annoyance and explaining the issue.
There’s an entire row of cafes and small markets right outside the hotel. Each morning one of us would pop down to the shop to buy hot teas, pastries, fruit, and yogurt. Quicker and cheaper than room service.
My favorite thing about this hotel (and Starwood hotels in general) are the Heavenly beds. Those things are so incredibly comfortable. After a long day of walking, tube-​navigating, and site-​seeing, it was lovely to just sink in to those squishy beds and enjoy the view.

Bonne localisation
Une tour, un accueil très «professional». Un hôtel pour hommes d’affaires, mais sa situation est exceptionnelle. Surtout pour le shopping, Harod’s et Harvey Nichols. Le resto «One o one» est superbe, excellent pour une très belle cuisine de la mer et un service feutré.

Surtout pour la vue des chambres en étages élevés
Nous avions réservé une chambre executive en étage élevé. La vue sur le london eye et sur big ben était vraiment sympa. Il faut dire qu’on avait réservé dans cet hotel pour avoir une vue sur Hyde Park, notre chambre n’était finalement pas si mal. Correctement insonorisée, on a quand même un peu le bruit de l’artère de knightsbridge non loin de là. Le service était un peu surfait (justification partielle des 5*?). Le petit déjeuner est un des meilleurs que j’ai eu l’occasion de goûter. Cet hôtel est quand même assez onéreux et fait payer cher sa vue. Les chambres sont bien équipées.