nuffield health community

Nuffield Health Community or more likely Nuffield Health Mafia!
Try us out for free!
This is how it all started. A gym offering a free training session, how nice! I went on Wednesday, 16^th of February for my free trail. After using the gym and the pool I decided that £49.99 per month was a nice offer and told the staff that I want to sign up for it.
Our advantage is, that we don’t have a years contract, or something like this, we just need a calendar month notice, to close your account. Wow, this is getting better by the minute, I thought.
I’ve been told, that I had to pay the rest of February and the full month of March in advance, and from April on it will be automatically taken off my bank account. As I haven’t had £73 on my account, we agreed that I would pay next time, when I came to work out.
At home I realised, that my contract started at the 16^th of February… wait a minute… that is today! But today was my free trail… that would mean that I have to pay for my free trail. that can’t be right… after I checked my diary, saw, that I wouldn’t be able to go back there until the 19^th of February and phoned to tell her, that I want my contract to start on the 19^th, and she told me, that it was already in the system, and I should ask the manager to give me a refund when I made my way back next time…
Well, OK, no problem, I will do that.
Saturday, 19^th of February
Back at the gym I told the manager, that I needed to pay and I wanted to adjust the start date of my contract.
He said, sorry, it’s already in the system, I can’t change it any more. I asked for a refund, as its certainly unfair, that everyone, who didn’t sign up, gets a free training session, and the one who signs up has to pay for the free trail! As if punished for signing up.
No refund possible was the heard breaking answer. So I told him, that really I feel unfair treated, if there is anything at all he could do, so I wouldn’t regret my signing up for this gym at the very first day.
No, there is nothing I can do, it’s in the system.
No freebies, not even the smallest gesture, to make up for it. I didn’t want to stay at a gym where I feel treated unfair from the very beginning and said, I want to quit the contract as soon as possible, 31^st of March.
No, I was contradicted again the earliest date would be the 30^th of April
I protested, that I’ve been told, I just have to give one calendar month notice, which would be the end of March. He showed me his computer screen
The system says you owe us £123, which is the fee for the rest of February, March AND April. I haven’t even worked out once at this gymnasium, apart form my free trail, which in the end wasn’t free, and owe them £123 already!!! What kind of death trap did I get myself into?!? I mean the system was already wrong for charging me for my free trail (which wasn’t free)
So, if you ever consider joining the Nuffield Heath Community, make sure, you don’t sign up at the same day as your free trail, and make sure to know how long your contract is for, you know, once it’s in The System, it CAN NOT be amended! Thanks a lot, Nuffield Health Mafia.
PS: If I be found floating dead in the Thames with a stone around my neck, check on Nuffield Health first…