Nails Inc Champagne Nail Bar

This is the kind of experience that ruins your day. You treat yourself to a pedicure at a posh place, go in and… well there are problems from the start. They can’t give you what you originally booked for, the traditional pedicure but they can give you the gel pedicure instead. Well, ok then roll with the punches and all that, even though a gel pedicure means a return appointment for removal, I wanted pretty feet today. My technician Isabel went through the motions at least even if she wasn’t the most eager or forthcoming person. I tipped her well.
I left to wander around the store, and a little later I noticed that my nail polish was botched! Because it is a gel polish, this is not something I could have done but something set into the polish prior to drying so I went back to the counter, and asked if they could fix it. Well yes they could –4 hours from now! as they were very busy. Um yes, but this was your mistake and what was I suppose to do for 4 hours! The best they could do after my pressing the point that this was on them, was OK… maybe over an hour later… again… not good enough especially considering their ‘expert’ technician Isabel would have had to have seen her error before I left as she was the one working on them. Or at least felt the pull in the polish as it is so thick if you run your finger over it is braille, and she put lotion on my feet and toes… So, I have to wonder if she just hoped I wouldn’t notice until I got home especially given that fixing a gel nail is a bit of a hassle and she didn’t seem overly enthused to begin with. Clearly no one was eager to fix the mistake.
Add poor customer service as at the very least you would think the girl at the counter should have offered me my money back, even a portion of it, because at 55 pounds!!! for a pedicure, that pedicure should be perfect. But it wasn’t, and neither was the service. Just because you are in Harvey Nicks doesn’t mean you can take the customer for granted. I mean… Harrods is just down the road and they have a fine Nail Salon as well… And their champagne isn’t flat!