Madison

Pushy & patronising … Uncomfortable experience… no need to waste time here when so many other shops on road can make the ring buying experience as exciting as it should be, it’s not like they are cheaper to offset the rudeness

We bought a beautiful diamond wedding ring from Madison’s and I’m absolutely delighted with it. Alan (who sold the ring to us) is an extremely knowledgeable, patient and professional manager and his after sales care has been exceptional. I would highly recommend this jeweller and will be returning to him for more diamonds in the future.

After purchasing a band and setting for an engagement ring the service was atrocious. The manager is pushy and will rush you. Purchasing any kind of jewellery is not a quick process. Having then shopped around & purchasing wedding bands from elsewhere, 3 separate jewellers pointed out 4 areas of poor workmanship on the engagement ring we weren’t aware of. After going in & raising this with Madison they accused us of being too particular & fussy. That we shouldn’t speak about faults or issues of workmanship in front of existing customers in the store. As far as they were concerned the engagement ring was fine, we were happy with it when we purchased it, and why should Madison rectify issues that were identified by other jewellers? They went on to say hand made jewellery isn’t perfect, however the 3 jewellers that commented on the engagement ring to us were jewellery workshops and said the flaws were pretty basic things and easy to fix. Madison went on to say the flaws were beyond their level of understanding. They said they had given us a good price. We didn’t ask for any deal, they stated a price & we paid it. Why should a good price be a compromise on quality and service? This goes to show they’re mere car salesman & don’t really know the intricacies of what they’re selling. I kept my calm throughout this process but they got antagonistic, rude, defiant, & unwilling to help. The manager even tore up the work invoice he started on & asked me to leave the store. In the end, we had to go back another day to speak to the owner. On that day the manager was defending his position and getting heated up again. Atrocious service. Madison offered us a full refund & gave us our diamond back. A solution we were quick to jump on! The perfect outcome. Who would want to deal with such a poor store. Don’t rely on consumer legislation and avoid Madison, totally not trust worthy. Go somewhere that cares about customers and knows what they’re talking about. It pays to shop around and consider after sales support. Ask yourself, do you want this attitude and grief to taint such a happy occassion as marraige?