Laundrapp

AVOID AVOID AVOID! Beyond appalling! The driver saw me put two blankets into the ‘Wash and Fold’ bag as he said it was not heavy enough and I could add more. Was notified, AFTER they washed my items that I was now being charged an additional £30, and that there was nothing that could be done. Furthermore, I was told by the ‘Customer Service Manager’ that they frequently have clients who make ‘false allegations’, i.e. implying that I am lying and tried to slip a blanket in. Please note, I had requested them not to wash the items once they sent me an update on my bill.
Items arrived — still damp, completed squashed together and in no way folded.
Two pairs of shoes were given for re-​heeling, but only 3 shoes out of 4 were reheeled — i.e. I can only wear one foot? I was charged in full for two pairs…
JUST AVOID. Zero service and absolutely no respect for their clients. Overpriced and poor results anyway.

I’ve used this service twice now and am really not that into it. They were incredibly punctual, but ridiculously priced. Sure £15 for 8kg is pretty nice, but when my laundry returned, both times, the clothes were still damp and they were folded haphazardly, most really wrinkled, socks and knickers akimbo.
The assumption was that these clothes are washed *and* dried, but it appears they are simply air-​dried, which explains why it takes almost a full 48 hours to get your clothes back… and they’re still damp.
The vexing part for me is charging so much for the things that people actually need a service like this to get washed — sheets, towels, duvet covers, etc. We can fit our pants in our tiny washers, but finding space to wash large items, let alone hang them dry, would be the prime reason for using a service like this. So £3.50 for *one* bath towel? That’s insane. No, really. That’s crazypants. No pun intended.
So, alas, I probably won’t be using them again. But it was nice to have my clothes washed, I guess!

**Avoid avoid avoid**
I had booked a delivery for Sunday morning — three days after the laundry was collected. 9-​minutes before it was due to be delivered, I received an email telling me that they couldn’t deliver, that my delivery time had been deleted from the app and I would need to set a new one. In the app, the only available time slot was from Monday onwards — no good as I need my clothes back for work tomorrow.
I emailed back and asked if they could call me on my mobile number. No reply. I spent over 30 minutes trying to find a telephone number but they do not give one anywhere. After searching online, I found the registered number through the Companies House website but it was not answered.
I have now sent several emails, all of which have been ignored, and it doesn’t look like I’m getting my clothes any time soon. Sadly, in my search to find a telephone number, I have found many reviews online that have had a very similar experience. Awful, shameful service that I will never use again. Companies like this need trust, when you leave them with your belongings.
Not having a telephone number is a shameful (and unlawful) way to run a business. I will be making an official complaint.

Would not recommend. Collection was over an hour late, got a text to say delivery would be late but my dry cleaning did not arrive… because they dropped it off elsewhere! Received a text from the recipient saying my items had been left in his reception along with his! In the meantime, I had called back the agent, who had texted to say delivery was late, and was unaware that he’d given my items to someone else and said laundrapp would email me to reschedule my delivery!

Thanks Unilocal.It’s beacuse of Unilocal that I found this app. It’s great!
Laundrapp is a very simple concept. You arrange a hours time slot for them to collect your laundry and/​or dry cleaning. You then arrange an hours time slot for the clothes to be returned to you. Simple!
I thought that it would be a lot more expensive than it actually was. Currntly the price for a 2 piece suit is £11 and shirts are £2.50. They have special bundle prices. I went for the 9 – 5 package, which meant that I could have a suit cleaned and 5 shirts cleaned and pressed all for £18. They collected my clothes at the begiining of the hour slot, and returned them at the beginning of the hour slot. They also do a laundry bag for up to 8kgs of clothes, washed and folded for £8.
They also have an introductory scheme where, if you have a code, you get £10 off your first cleaning bill. My code is ROBW9. If you are in their catchment area and use my code you will get £10 off. You will then get your own code, and if someone uses it, you would then get a further code for £10 for each referral.
Great idea. I hope they do will. I will certainly be using them again!

Laundry sucks. It’s never ending. The moment you clear the washing basket it’s getting full again and this perpetual (spin)cycle of continues to turn with no respite whatsoever.
Enter Laundrapp! These gallant heroes of laundry will collect you soiled smalls from your home, work or even from the pub at a time of your convenience and return them to you fresh as a bag of daisies. The only work you have to do is put the load of washing away.
All the way through the process I was kept well informed with notifications coming through the app to let me know when they were coming to collect and deliver.
All in all an absolutely spot on service, you can get anything done from basic laundry to dry cleaning. All without leaving your sofa!
Great work guys, you’ll be getting another load* from me at some point soon!
*that sound odd, I mean a load of washing”
««that sounds equally odd… I mean I’ll be using your service again**

I HATE doing Laundry (who doesn’t, right?) so the idea of a service which collects your dirty stuff and delivers lovely fresh, clean clothing to your door sounds like complete heaven to me…
I first came across these guys on Twitter. After a little bit of a convo back and forth, I decided I would have to give them a go and see if they would be able to (*pun alert*) «take a load off» or end up being one of those businesses that I would «hang out to dry»… I am pleased to say my whole experience was fabulous and I can’t wait to use them again!
First things first… The process. You download the app for free, select the service you want (prices are clearly visible on the page), give them your address/​payment details and then book in a time for collection and delivery. Now, as I am a bit of a pillock (and often do things in a bit of a rush), I actually ended up booking my collection as per my geolocation (not my address), but this was dealt with gracefully by our lovely Laundrapp driver who had come to pick up Dan’s suits for dry cleaning as well as a load of general stuff.
A full load (up to 8kg) is £15 for a wash, dry and fold. 8kg is actually a lot of washing and ended up being a whole laundry basket for us — which freed up our time to go and do other things over the weekend! For £18 you can have a suit and shirts dry cleaned (which we thought was pretty damn good value for dry cleaning these days). Our driver picked up our stuff within the given time slot (6 — 7pm) and it was delivered back within the quoted time frame as well (although on the tail end of the slot due to problems at their factory which they had communicated through Twitter).
The clothes came back wonderfully fresh and clean! A couple of the items we had given them had, had stains on them which I had given up on ever getting out… The stuff came back totally spotless and fresh as a daisy — fantastic.
I would say this would be quite expensive to use every week, but I would definitely use it for before/​after going away and over the winter (as it can take quite a long time to dry clothes in our flat when it’s cold). £15 did a whole load of mine AND Dan’s things, so you do get a lot done for your money. This service comes recommended by me!

I got to try out Laundrapp for the first time recently. I sent off for a suit, and five shirts to be cleaned for Mr Ting.
Setting up a new account, and using the app to manage my order was really simple. The app even allows me to track my order during the process, so I always know what is going on. I tried to amend my order when I noticed that the delivery time needed to be made earlier in the day, and the app made this really easy to do.
Pick up was easy, and on time; delivery the same. Everything was also returned in excellent condition, so I feel that I’m able to trust Laundrapp with future orders.
UPDATE:
I have had a terrible experience this weekend with collection, and delivery. I don’t trust Laundrapp right now. I fear that the initial order through Unilocal may have been special service to get good responses. I hope that this is not the case.
I’d just like to clarify the issues that I’ve had with Laundrapp. My first order went through well, with collection, and delivery on time. Having then built up some trust in Laundrapp, I placed a second order.
I scheduled a 2100 – 2200 pick up was for my convenience on Friday night. I get contacted at 1901, 1902, and again at 2034 asking me to allow an earlier pick up despite me saying that I was working. So I relented and my clothes were picked up at 2036, in what can only be described as a flying visit of no more than 20 seconds, and three words from the operative. Quite a difference from my first experience. I understand that a Friday night is hardly the most joyous time to be working, and the operative wanted to finish his shift, but I felt this was nothing short of rude.
Now for delivery, I get a phone call at 0916 apologising to me that my delivery was missed. It hadn’t been at this point, as my delivery was scheduled for 0900 – 1000. It was made known to me that there was little hope of getting my order to me by 1000 but I was told that a check would be made and I’d hear back. A few minutes later, I get a call to confirm the order won’t be fulfilled by 1000. But I can choose another time for delivery. So I’ve asked for the delivery 1800 – 1900. A little inconvenient, and I’m only thankful that Mr Ting wasn’t waiting for his suit for work as a matter of urgency.
At the time of this call, I made it known that I was dissatisfied as I’d had problems with collection, as I felt pressurised to allow an earlier collection. I said that I felt the operative on Friday was here barely 20 seconds, and didn’t even check the clothes handed to him. The assistant on the phone told me that this was not true and that he had. When I asked how he knew this, the assistant on the telephone lied to me. He said that the operative working on Friday had called him to tell him the pick up had been made for five shirts and a suit. Yes, that is what we gave to the operative. But under no circumstances, did that call from the operative take place confirming that pick up. I know because it was the same man I was talking to on the phone this morning, making out that the driver from Friday was someone else. When it was the very same person; Gerard in fact.
My order did get returned on time this evening, and the cleaning is satisfactory. I feel let down by the «on demand» services for dry cleaning that Laundrapp have provided on this occasion. And being lied to by their representative is not great for building trust in Laundrapp for future orders.

Great service! Both pick up and delivery came bang on the times I chose. Very punctual.
I managed to empty my entire wash basket into the bag provided which all came back washed and folded just 2 days later. Great way to take the hassle out of washing AND drying, all I had to do was put it away. The clothes felt very lovely and soft and smelt nice and clean. What more could you ask for?
Well done guys!

Normally if I turn up for a meeting or event in Birmingham, I’m either in my tatty grey Abercrombie zip hoodie with blue jeans or a mismatched black suit. I feel overdressed in my suit, and underdressed in jeans and a hoodie. Sometimes, if you are lucky, I’ll attempt jeans with my suit jacket. I’LL GET MY SUIT dry cleaned!
So I downloaded the app on Android and added my address and personal details. I was at my home address at this point and knew that I would be house sitting near Sutton Coldfield (Erdington) during the week, so I hoped be able to arrange collection and delivery from there.
I added my suit as one item rather than a jacket and trousers, and I’d been given a discount code from Laundrapp to use. This was at 4pm on a Monday, I was pretty surprised to see there was a slot from 9pm-​10pm available THAT NIGHT for collection. I placed my order and updated my address for where I’m housesitting.
At 9.10pm the loud knock I’d requested happened, and a lovely lady in a Laundrapp shirt appeared to collect my suit jacket and trousers. They were from a trusted affiliate business based on the edge of Birmingham city centre. This gave me even more confidence that my clothes would be well looked after.
Two days later at the time slot I’d picked (again between 9 and 10pm) the same lady retuned with my suit. It was hung very neatly on a hanger with strips of card to avoid damage, and a laundrapp cover protective plastic sheet.
The poster paint marks were gone from my jacket and the chalk marks gone from my trousers! Which I was VERY, VERY pleased with. Having a human voice for a customer service app is very important and it’s great that there’s a section on the order you can make notes in. You know that it will be read by the person washing or dry cleaning your clothes.
The cost of me taking the suit to a dry cleaners and then having it collected would be more than using this service but there is a £15 minimum order to consider. It saved me the hassle of dragging my suit on a hanger into the city on public transport.
I’ll be using Laundrapp in the future and hope you will give it a try too. Laundrapp is currently available in London, Edinburgh and here in Birmingham & Solihull.