Hertz Rent A Car

Amazing customer service and no hidden charges. Even got a higher spec car and a couple of extra hours too. Highly recommend

Abysmal service… That basically sums it up.
First off, the website could not give us any relevant info, such as times, or even a working phone number, so to finally get a hold off someone, we ended up visiting the location 3 times.
When we did finally get everything sorted, we were not given correct information or paperwork (which later cost us big time when a tire exploded and we were not aware of insurance options or policies). We were then given a set of keys and sent down the street to find the garage and our car, basically using the keys and flashing lights to figure out which car in the whole garage was ours.
Absolutely terrible, would never rent from them again, and I hope no one else does either.

The first review I have posted in disgust; in July 2008 I booked a car to be picked up at Dublin Airport for a week from 27^th January 2009 and cancelled it today (ie with more than a month’s notice) and they had the nerve to charge me a £30 cancellation fee. Apparently the small print allows them to do this unless you cancel within a week of booking! How on earth you are supposed to know that travel more than six months ahead is going to change. And what, if anything, have they lost? It’s quite outrageous, and only possible because you have to give a credit card with your booking. Avoid gougers like these people like the plague!