Grapevine Hotel

This has got to be the worst hotel I ever stayed in. It rained through a closed window. Doesn’t look very secure, but there are cameras. My room was very tiny and smelled of mildew. This was a no smoking hotel, but I was on the first floor and the smoking section was right outside the window. If I opened the window to let the mildew out I’m letting the smoke in. There was a nicer room upstairs on the 4 floor, but with a shared bathroom on the first floor. I tried getting a refund to go elsewhere, but they were not allowing that. There were several hotels closer to Victoria Station that were less expensive and much nicer. Looks nothing like the pictures you see posted. The only good thing is the location to Victoria Station and good access to public transportation several dining spots and a few sights to see. Seems to be in a nice safe area of town, even after everything closes.

Traveled from Los Angeles and arrived in the U.K. to start a vacation with the worst hotel experience at the Grapevine. The hotel didn’t seem to be ready for guests, and we were shown to a small basement room, having to clamber over painters equipment to get there. The room was disgusting with dirty marks all over the carpet, mould on the ceiling and in the shower, sheets which were too small for the bed, and a shower which dangled from its heater with no hook and could only be turned off by turning off the electricity in the corridor outside the room.
Other problems, the smoke alarm had been removed from the ceiling and the fire escapes were partially blocked with painter’s equipment. There were holes in the shower wall and the extractor fan didn’t work. The bathroom door was swollen from water damage and could not be closed completely let alone shut and locked. The first time we tried to use the door handle inside the bathroom, it fell off. There was no bath mat — just mouldy tiles to walk on in the bathroom and three requests for a bath mat did not get one. The free wifi in every room didn’t work in the basement we were given.
On the bright side, we checked out after a few hours and were promised a refund. After we returned to Los Angeles, it only took one email (with a couple of photos showing fire hazards) to get a full refund and an apology.