Grange Tower Bridge Hotel

We used to like this hotel. Now it is simply overpriced and boring.
Furniture in room was dated and worn.
No coffeemaker — just teapot.
$ 350(USD) per night gets you a very small room, second floor, absolutely no view.
Pool area only has seating for 8 people at most — poor design.
Prices for meals at hotel restaurant are insanely expensive.
The only timepiece in the room is one on the phone, too small to see.
HVAC system needs work. First two nights had to push it to 28 degrees to get warm. Third night it actually worked correctly, with 21 or 22 setting being comfortable.
I will not be staying here again

This hotel lacks professional staff and service is very bad. Especially this hotel doesn’t have standard policy while doesn’t offer service equally. I had this morning an incident where I wanted to eat breakfast at 6:30 am but was told breakfast starts at 7:00. If I’m in a rush I can go to bar to eat continental breakfast which beside cup of tea or coffee doesn’t offer much. You can’t even call it continental. 10 minutes later at 6:38 am I saw already 5 – 7 hotel guests eating breakfast., while I was told to come at 7:00. Don’t you think it’s fair? I’ve been staying at this hotel for 7 days but the way I was treated wasn’t acceptable. Besides breakfast is always limited and menu is not good at all. So I’d recommend not to stay at this hotel!!!

Bar service is unhurried and efficient.
Lots of reception staff.
Room are properly sound proofed.
Sauna in the basement, brilliant hotel.

It’s a value question. The hotel has some qualities — my room was quiet and I slept well. But it lacks certain attention to detail and seamlessness that eliminates it from a return trip at current prices.
Examples:
— the drain in the bathroom was slow — that always signals ad hoc maintenance to me
— there were no face wash cloths in the bathroom
— interior was only modestly up to date, and some outlets did not work (although the hotel provides complimentary Internet)
— reception provided me free breakfast but the concierge in the restaurant did not know it and tried to charge, and almost didn’t believe I was telling the truth
— during my complimentary breakfast, I ordered a soft drink, and they charged me for it (I can live with that) but then couldn’t find a way to put it on my room
— this may be common in London but I travel a lot and was put off that they charge your card and give you a receipt when you check in
— room was very small for the price
— overall I sense the hotel is running by the accountants and lacks a more complete client service experience for the class of hotel they are striving to be
— they lost my shirt
Overall I could see staying here at a different price and possibly enjoying it but seems there are better options.

Location is good near the tower bridge (you would have guessed by the name, right). DLR, Subway, busses are all in walking distance. The room was quite small for an executive double room, the interior not very modern, the bathroom was nice with a shower and a bath tub. Positive was the possibility to connect your mobile device directly to the tv (if you have an hdmi cable).
The service however was poor. Giving two examples;
The housekeeping did never manage to clean up the room before 4pm. I think thats really not a good standard. I came in after my meeting and wanted to change for the evening only to see an still unmade bed.
In the bar it was not better. You had 4 guys standing around there but I was not served for 10 – 15 minutes. Noone asked if i had another wish or if I was doing fine. I´m really not the person who needs a waiter to ask every few seconds if all is well, but i think it would be kind of polite to come around at least one time or when you see the glass is empty e.g. And the bar was nearly empty by that time.
The pool is quite large with a jacuzzi but very few chairs. Fitness facility was well equipped. Sadly both was like so often located in the basement.
All in all in my opinion it was not worth the money and 5 stars seem a bit overrated.

This is right next to the tube station at Tower Hill. The location couldn’t be much better in terms of getting around London. There are any number of places nearby to grab a quick breakfast or lunch. The hotel itself is clean, well run, and has a bar and restaurant on site. It is geared towards business travelers and has all the amenities one would need for a business meeting. It is a comfortable if not somewhat Spartan accommodation. There is an old and a new section so the architecture of some of the rooms in the old section can be a bit odd. The new section is the most spacious in my opinion. Not sure I would go out of my way to stay there if I was paying the bill but for company travel, it is excellent.

What a great hotel!!! I was asked if it was a problem if they upgraded me (?). Of course not. I had maybe one of the best rooms in London on the 14^th floor!!! That’s a view!!!
Beds are great and comfy, bathroom luxurious and good to relax, staff was very friendly.
It is not the cheapest hotel in the area, but certainly not too expensive compared to others. Had a great experience!

Never ever stay in this hotel!
Complete waste of money!
Rude awful staff.
We had stained bed sheets, ripped duvet covers, squeaky awful bed that was about ½ foot off the ground.
We made our feelings known to staff, they proceeded to send a long rude awful email to my boyfriend implying we made the entire thing up and WE stained the bedsheets in order to frame them.
Yes, that’s right, we regularly waste 100’s of pounds staying at hotels and love spending the evening switching around rooms and wondering what the next thing to go wrong is. NOT
PLEASE AVOID!

Probably one of the bes hotels I’ve ever had the pleasure tp visit, this one is even better, given its unassuming and rather austere exterior aspect.
Extremely professional staff, very comfortable rooms (I really love the bathroom…), and a delicious breakfast buffet, are all you need to keep you entertained and relaxed at the same time, on a viti to London. Next time, I have to save some time to visit the spa !

LOVED this hotel. It was clean and had a fabulous restaurant. The bartenders at the lobby bar were off putting and unfriendly, but their sour demeanor didn’t ruin my view of this hotel.

The Grange Tower Bridge is a bit of an enigma. There are aspects of it that make it perfect for business but it also has some great touches that make it superb for a weekend away in London too.
It is immaculately clean, has good-​sized bedrooms and is surprisingly quiet for its position in the City. The décor in its public rooms is a little commercial as I said, it’s good for business but then the room have a great mix of comfort, elegance and utility.
Not a bad price for a weekend booking and if you don’t mind a short walk to the Tower Hill tube station and a 10 – 15 minute ride into the middle of London’s entertainment area, this is the place for you. It’s just across the river fom the Tower of London so if this is on your itinerary, you are on the money!

This has been our hotel on our last two visits for week plus stays. My wife likes it that it’s close to her office and I like that it’s close to the Tower Hill station.
On our recent visit they weren’t able to check us in early after a cross Atlantic flight which left us hopelessly waiting it out at Starbucks before returning to crash in their lounge, where I think I was actually open mouth snoring. Sorry about that, trust me I’d rather have been in a room too. That said, they did their best to make it up to us with a nice room. It had robes, slippers, a couch, chairs and a phenomenal view of Tower Bridge, the Tower, and City Hall. We were even able to watch the marathon pass by right from our room.
The location is convenient and you can catch the District and Circle lines from Tower Hill. Room service has been good and prompt. I also love the gym that they have here. It’s got a lot of equipment, a pool and usually some odd characters that seem to be doing their own Rocky 4 workout which is quite entertaining to watch.
It is a lovely hotel to stay at and it is upscale and modern. My only gripe would be that they seem to have a lot of people around their lobby desk that do nothing to help when you arrive or depart early in the morning. Isn’t that why they are there?

I was really sad I only got to stay here one night. The hotel is quite beautiful, I like the modern décor, and the location is nice — right near the Tower of London and Tower Bridge (obviously, given the name). The rooms are large, the bathroom is large (separate shower and bath), and the bed is comfortable. Speaking of the rooms, I was very surprised and impressed that the 3-​pronged North American power outlet is available in the rooms (I brought my own adapters and I’m sure they would’ve provided them to me, but it was a nice touch). Little things like that are always appreciated by hotel guests.
The neighborhood is nice, near a couple Underground stations (I think Aldridge is the closest one), and several convenience stores and restaurants are nearby. (There’s a decent pub, Goodman’s, adjacent to the hotel.) The breakfast is nice too.
I will definitely stay here again the next time I come to London.

Just checked in for a 5 day stay, if major changes occur, will update …
Overall, great value for money, very professional, well-​sized and placed for a «high life» stay in the city without breaking the wallet too much.
PROS
— Close to Tube
— Large rooms
— Upscale, well-​outfitted bathrooms (rain shower, multiple faucet shower unit, lots of nice shelving, quality bath products, tub and shower, spacious
— Lots of outlets, ensuite A/​V technical system to connect to your laptop /​ipod /​etc, US outlet at desk, spacious desk
— Plenty of lighting
— Refillable and well-​outfitted tea service (nice china), plenty of glassware (wine, highball, lowballs are in bathroom)
— Television is internet-​enabled with useful apps like YouTube, Google Maps, Weather, flatscreen HDMI
— Free wifi
— Deals to be head on
(and livingsocial, it looks like)
— Professional, friendly staff (from doorman to maid and in between)
— Larger size full beds for «twin» bed rooms
— Close to Tower-​area London attractions /​Central East London
— Pants Press, iron, ironing board, in-​room safe fits laptop
— Fast, accessible lifts
— Tesco Express just around the corner, as well as a couple of cheaper restaurants (sandwiches/​burgers/​fishandchips) and a Costa (European Starbucks). If you keep walking down to Aldgate Station you’ll get more variety for pubs and restaurants.
— Fancy room alert /​door controls (signal lights for maid service, do not disturb, etc)
— Complimentary newspaper, etc
— Twin room is very spacious, comes with seating/​couch
CONS
— Despite large size of room and modernized TV /​electronic suite, the television is smaller (flatscreen), and the hotel offers no component /​cable equipment so you should bring your cables with you (aka, they offer an HDMI port you could use to run content on your laptop onto the TV, but they have no cable for the connection)
— Wifi signal is poor (at least for my end-​building room on 5^th floor), so although it is free it might not be worth the trouble. Advise they upgrade the quality of their system /​add more routers and boosters. Personally I always travel with an ethernet cord, so that is what I am using to post this now, versus their wifi.
— Ice must be called for, no personal access to supply
— Fridge is weighted and has a strange mechanism to open; you will not be able to stock beverages /​cold items as moving any item within the fridge will cause you to be charged. You might be able to ask to empty the fridge or get a fridge; I did not bother as seeing this type of fridge generally signals they are going to charge you for either case if they’re going to charge you for simply touching anything inside the fridge.
–Given size of room, not much personal storage (they take up a significant amount of your personal storage with the pants press/​iron/​ironing board), so if you’re travelling with two people, it might be a little tight)
— Minor gripe; the hotel has multiple access points but for some reason they have closed off one end of the hotel for access, a bit inconvenient to get to the elevator at that end if your room is over there

The hotel is great. It is very modern and nice. The bathrooms are fancy and the rooms are great. BUT, if you ever ask the front desk to bring you anything, it will take a LONG time. Otherwise, it is a fantastic, new hotel, and it is near the London Tower.

We landed a deal at the Grange Tower Bridge on Living Social (WOOHOO!) for a four night stay with breakfast included each day. We have stayed at many nice hotels in Atlanta on the same sort of deal and haven’t been nearly as impressed with the quality of the room or the staff.
The bed was very comfortable and the pillows soft and fluffy, the room spacious enough, and we loved the little extras. At the desk area there were not only multiple outlets but there was a USB charge outlet AND an American outlet! I’ve never been to Europe before, but from what I understand this is not standard– the night before The Grange we stayed at a brand new built Travelodge and there were only two outlets that both required the converters.
The best part about the room, and maybe this is strange but… the bathroom! The tub was big and had an attachment so you could wash your hair, and the shower had a rainshower head and then multiple other spigots (is that the right word?) that basically made this the best shower in the WORLD!
Available to us facility wise was a very well stocked gym (which I sadly did not have a chance to make use of) and a very nice pool area with waterfall features, a hot tub, a wet and dry sauna, AND foot baths! Man, those foot baths were magic and a blessing for my travel weary feet after walking many miles around London each day!
This really was the best hotel experience I’ve ever had and I would gladly save up every penny I can to stay there again on our next trip (mostly, it’s way out of our price range) because between a very friendly staff and a fantastic facility (and probably the second best Eggs Benedict I’ve ever had), it’s definitely worth it!

Couldn’t be nicer. Excellent staff, great rooms, best Hotel in London and close to the Tube to get you wherever you need to be.

This is one of the most recently opened properties in the area, and has been done quite nicely. The rooms are well appointed, clean and reasonably priced. The staff is fantastic and provides an excellent level of service. The bar area is open 24 hours a day according to the porter. For a hotel, the food is quite good, of course at hotel prices.
This is my new «go to» place in London having an office near by. I still like the Gouman Tower not far away, but the Grange is a bit more updated and generally more spacious rooms for about the same price.
One must carefully specify when giving instructions to cab drivers — as the property is new and there is another Grange hotel only 10 minutes walk away it is advisable to specify the street name to taxi drivers.