Gigabyte Electronics

Don’t shop here.
I made a purchase today.
Was ill advised by the staff and paid way too much (Over double what I could find it for online)
My error.
I wont make it again and advise you not to follow my example

I went to this store regarding a new laptop charger they were extremely helpful and offered me a good deal, better than all the nearby stores and did so with a smile. Would definitely recommend buying electronic goods from this store as the service is excellent, prices are fair and it is a truly great local business. Thank you!

I was upset, shocked and disgusted by my experience in your Tottenham Court Road store at the weekend. I called in at around 3pm and your salesman was incredibly knowledgable and helpful, I was buying a router, he advice me to get at top end modle but this was too expensive so suggest a lower modle. I considered at the point shopping around but as he had been helpful, I though there was probably not much in the price and I would take it from your store honest service, honest price right? Wrong! I bought the router for £79.99 and was later amazed the find the same product on sale in PC World for £29.00! PC World claim this was £20 off the original price. I returned to your store to try to return it, I was told I was wrong, there was no way it was the same modle. So I went back to PC World, took a photo of the product and brought it back to prove it. I was told that your price point is too high to be able to sell the routers at that price. Really? The high end modle I was first shown was £10 cheaper than I paid in PC World AND independent traders are selling them brand new on eBay for half the price I paid. Due the sickening difference in price, I thought out of courtesy you might offer me a refund and query this price with your wholesaler, but was told this wasn’t an option. I understand that under the sale of goods act I am not entitled to a refund if I change my mind but I would be interested to obtain Trading Standards/Citizen’s Advice Bureaux view on the situation just as the price is so massively unfair it basically means you are trading in an unethical manner. I was offered a refund minus a re-​stock, which I did consider taking as even with your charge, I could still have bought the item for less from PC World and saved money but to be honest, by this point I didn’t trust that you were honest enough to put the money back on my card I refuse store credit for the same reason, I just don’t want to do business with you again. This wasn’t the first time I have shopped but it will be the last and I will do all I can to make sure other’s don’t fall in to the same trap that I did. Word of mouth is a powerful thing.