Dreams

Totally agree with other peoples comments on here,‘Dreams beds’ more like ‘NIGHTMARES’ this is the general opinion when you ask around. I waited ten days for delivery of bed not bad as ordered over christmas! however then when I came to asemble the bed there were parts missing the parts were ment to be already fitted to the bed frame so that I could fit the loose parts delivered onto the frame myself.
I was staight on phone and after waiting nearly 15 mins to speak to someone was assured parts would be dispatched to my store asap I requested (should have been offered) free assembly as a thank you.
Called next day to be told parts were on way.
Called store manager knew nothing about it, waited 2 days called main office was told wrong parts were ordered and that I would have to wait until in stock and that would be another week and a half. The customer service standard was terrible the waiting time awful and I would never order again from them nor would I recomend them to anyone.

Oh the irony: for a bed shop called ‘Dreams’, this placed turned out to be a total NIGHTMARE!
I went shortly after opening time and walked in to find all but one of the staff congregated near the till, lolling on the beds and watching one of the display TVs on a bed.
Unfortunately, that was just the start of the whole nightmarish episode…
1. I gave one of the bed’s headboards a wiggle to gauge its sturdy-​ness, only to be bellowed at by a young lad by the till saying «Don’t worry, it’s a solid head board. Don’t forget that at home it’ll have the wall behind it supporting it» — err… what?! Surely, a decent head board wouldn’t need to be supported by a solid wall?
2. After being shown around all of the selection (which was good, I have to admit) and trying out the variety of mattresses, I decided that I would chew over the information at home. Unfortunately, the salesman wasn’t happy that I wouldn’t tell him which of the ones I’d seen I was interested in and kept saying «but which one did you like» about 3 times.
3. I needed to buy some pillowcases and found a pack of two that were clearly labelled £6.99. I picked up two packs and took them to the till. I tried to pay with cash, but they didn’t have any change. I gave them my card only to see that he’d charged me £7 on the hand-​written receipt (it wasn’t like he’d scanned it and it had come up at £7). He just had decided to charge me more.
4. Whilst I’d been looking around the linen department, I saw a fitted sheet that had a handwritten sale sticker on it saying £12.99. I then noticed that the full price printed sticker under this one read £12. So not only were they trying to pass off items as being reduced, which there weren’t. There were also marking-​up items from their original price. Both of which are against trading law.
If the whole situation hadn’t been so awful, I could have imagined that I was on the set of a comedy show like The Office, but set in a bed showroom.
Benson’s for Beds is right next door, my advice is to go there. We did and we were very happy.