Becton Triangle Retail Park

This PC World is a absolute disgrace, I bought a netgear router, it was faulty so I returned it for a replacement, the guy in the store wanted to charge me full price instead of web price I originally paid!
I told him I’m replacing a faulty item, and my actual words were «are you joing?» he then said he’ll refund it and I should go home and rebook online then return for the new one.
The manager wasn’t present so I had no choice but to do it.
To make things worse, I wrote to PC World customer service to complain about their ridiculous replacement policy and after a week «Ian Turner PCWorld Team» replied with a copy and paste of the FAQ which states and branch will «happily refund or replace» — no point even arguing because they emailed me from a «no-​reply» email address.
I don’t know where else to complain so I’m making it my mission to paste these honest reviews everywhere.
If this happens to you, stand in the store and STAMP your feet until they are reasonable — I wish I wasn’t so intimidated and had done the same thing.

This is a sprawling retail park, with a huge B&Q, Argos, Currys, PC World, DFS, etc But the star of this are the outlet shops, especially Boots and Next. Forget the sales the prices in these are sooo low. Best visited just before and after the normal stores have their sales.