Ace Limousine

I will never again use this company. My sisters and I planned a day out for a birthday and confirmed via email and phone all the details of our day, and during the limo ride itself we were called by the company to tell us that we had in fact booked for only 3.5 hours instead of 4. I have emails, the original quote and response, phone calls, etc, but it didn’t matter because they sent a confirmation leter stating the incorrect times, and that is all they go by. We elected to go straight home instead (after only 2.5 hours) after being yelled at and hung up on by the manager, and I will pursue other methods to receive retribution for this annoying day. Do not use this company — they are irrational, inflexible and there are a million other companies to choose from in this capacity. It is also their company policy to collect a full cash payment prior to use, which makes for no leverage if you do encounter a problem.
On a total side note, the limo (while a nice bright pink) was quite tired on the inside with worn leather seats, dirty windows (which still had messages written by someone’s hand from the outside on them), no ice in the ice buckets, a broken dvd player and partition controls, and a musky smell as if it had not been cleaned from the evening prior. The saving grace of the day was the friendly and professional driver who I was told does not even work for this company normally.