EE

Clueless and conflicting staff at this EE branch. Don’t believe them.
Visited re my girlfriend’s 6 month old HTC one mini 5 times as follows (if want to see why 1 star read 3 – 5).
1. Phone wouldn’t charge from dead some of time. Told no issue could be seen after they plugged in (not dead at time). Come back if still does it on another charger (internet search since reveals this is common issue) and will fix on warranty.
2. Still same issue. Told that probably charger still. Come back if still doing it later.
3. Girlfriend has dropped phone and broken screen. Take it in and they tell me can’t send off to get charger fixed with broken screen so fix screen first. They can send it off but can’t quote (as don’t know how broken) but if want to get instant quote go to gadget guys above carphone warehouse.
4. As gadget guys quoted a whopping £170 decided to send off and see what quote was. Told they don’t do that any more. Other guy was wrong. Need to fix screen with third party and then bring back. Screen fix with any third party won’t void the warranty.
5. With screen fixed cheaper than gadget guys (in market) come back. Warranty is voided can’t do anything. Other guy wrong but can’t be one of their guys as their guys know not to say that. Not written down so can’t do anything.
So now have phone with preexisting fault but can’t cover with warranty. Should have known but was fooled by their reassurance.