Chiltern Mills

Must write about the fantastic ‘Blinds’ service we’ve received courtesy of Chiltern Mills.
After seeing the generic blinds advert company always offering ’50% sale’ on the TV we decided to get them round for a quote to find their service Tres pushy and their prices ridiculous!
Cue looking round for a more competitive yet similar standard and quality offering– in comes Chiltern Mills.
The gentleman who provides the measuring and advice service is called Billy and he is a very accommodating and cheery chappie.
He will come to measure up whenever it suits you (weekends/​evenings) which is a godsend for the working masses! He rings when he’s on his way to check it’s still convenient and is always professional.
When I rang initially to make the booking he asked what blind type/​material/​pattern/​colour we were looking for as they have hundreds of sample to choose from and he’s not such a big fella so it saved him lugging all the sample books with him for our consultation.
This is his speciality so the man knows the job and advised us on the best fabric for keeping clean/​effect etc. The selection of samples he brought was just enough to choose from without being bombarded!
The whole appointment lasted about 25 mins including the actual measuring, we paid a deposit (he carries a hand held card machine with him or you can pay by chq!)
And after a bit of haggling over the price off he toddles with our order.
He did advise it would be up to 3 weeks for our order to be ready but lo and behold we received a call from him 10 days later to say they were ready and booked us in for fitting.
Unfortunately, he couldn’t fit them himself when we wanted so sent a colleague to do it– it was then we discovered they were the wrong colour.
We’d ordered the light brown with dark pattern and they’d made the dark brown with light pattern in error.
The Husband of course brought this to my attention straight away and the fitter rang Billy to explain who told him to put the current ones up and he’d order the replacements-​in the correct colour! Full of apologies he left.
The blinds we’d been left with were lovely and great quality but it was a shame they were the wrong colour– at least they’d left them as opposed to us just having bare windows though!
Another 2 & ½ weeks later Billy came with the correct blinds to finish the job.
We were very happy with the actual ordered blinds– they fit great and are just what we wanted but a fraction of what Hilary’s wanted us to pay.
My m.i.law had similar blinds done from John Lewis and even prefers ours– and the price we paid!
Even though we had teething troubles I would highly recommend this service and even the in-​store ‘cut to fit’ stock is good– we’ve since bought 2 standard blinds and had them cut to fit in-​store for a very reasonable cost.
Don’t let the man in your life spoil things by cutting your blind too short– get it done right.
Phone or go see Billy in store!

BUYER BEWARE IF ANYTHING IS FAULTY; if you return anything that is faulty they

Not to be trusted
The worst customer service I have received from any company, the manager is inept and deals with customers as inconveniences. I spoke to the store manager who stated that she needs to contact head office what she failed to mention is head office is based in the cross gates store.
They are fine if you want a double bedding set however for anything that requires delivery or you do not walk out of the store with the item in your hand then I would advice caution

More soft furnishings anyone? If you need a break from the parties and dining and want to bring in new freshness to your home, or perhaps your friend throw up on your duvet after one too many, then this place will be for you.
Check out the trolleys dotted around as you can find even better deals in them on top of the fab bed sheet sets, duvets and pillows and a menagerie of other soft furnishings… be aware no exchanges are given but if you know what you want this may be cheaper than shops in town.