Arrow Private Hire

Great experience, they turned up quickly, the driver was polite, helpful and very considerate when manoeuvring a wheelchair. Plus, biggest benefit, they didn’t charge extra for a wheelchair as others seem to!
Will definitely use them again.

Called on a Sunday expecting the same great service I usually get. For some reason got an answering machine?

I rang around some taxi firms to get a quote for a jolly up to Otley for 5 of us… so a big cab needed. Arrow was the cheapest so went with them.
Booked at 1pm for 5.15pm. It got to 5.35pm and taxi still hadn’t arrived. I usually use premier, so was a bit annoyed. Alas, when i rang there was no record of my booking and not really an apology. Just a «I can get another one to you in about 30 minutes».
Not impressed. This was drinking time that their ineptitude had eaten in to.
that being said. the taxis were clean and comfortable, although the drivers didn’t speak a lot of English and not a lot of local knowledge of the roads! plus ended up being £5 more than they originally quoted.
I wasn’t wholly convinced that the taxi would pick us up for teh return route, but it was on time. so whoop.
I’ll use premier next time

Ordered a taxi with Arrow last saturday early hours. I gave them the street name and told them which part of Leeds it was in because it is a common street name. They sent the taxi to wrong address twice.
I was left in the cold with the taxi driver missed calling me but not picking his phone up when I called him back.
Office didn’t apologise when I rang them back. Got a taxi from a different company. Never had a problem with Arrow before but probably won’t use again.

I only ever use arrow to go to and from the airport but dont let that lead you into thinking its once a year this can be upto 8 times a month but its usually only twice.
The drivers are usally polite and chatty if you want to be with the odd exception and we’ve all had them the taxi driver who sullenly greats you and spends the entire journey chatting on his mobile or with the radio blaring.
I would give a 3 star rating however they are very pricey maybe not for normal travel but to and from the airport they can be costly. Now you are thinking why use them so often then, the reason is quite simply they accept card payments which when travelling lots for business reasons makes filling in expense claims far easier.
They also have a office at Leeds bradford airport which when you’ve been travelling about is very convenient but if you can plan ahead book another company to pick you up at the airport and save some money

Was ripped off — the lady at the desk said that Calverley was 6.5 miles from Yeadon — it is if you go around the houses but only 4.5 miles via rawdon, greengates — the driver was fine but i don’t think the charging was!

Excellent customer service — always reliable and would definatley recomend

We used Arrow on Saturday night to get five of us from town to Headingley for a party, then my boyfriend and I used them to get back to Gipton. Very good service. We called and requested a six seater, which arrived some fifteen minutes later — given that it was just after 9pm on a Saturday night, I was very impressed that it turned up so quickly! The driver was pleasant and didn’t mind waiting for the stragglers in our party to get up the road. Similarly coming back, we were told half an hour to wait for our taxi home — again not bad for 1am on a Saturday night! The driver was very patient and didn’t mind my drunken self inisisting on saying goodbye to everyone at the party before we eventually stumbled out the front door. He was pleasant, asked for our postcode and then asked if we wanted to tell him the way home or would we rather let the TomTom do it. Having no idea where we were, we let the TomTom do it’s work and 15 minutes later, we were home. The driver made pleasant conversation on the way home and it was such a huge change from the other taxi firms I’ve reviewed where I or my boyfriend have had to give the simplest of directions (towards St James’s from town isn’t hard really, is it?) All in all a pleasant company to use, I’d definitely consider using them again — at least they seem to know where they’re going!

Arrow is another company that I seem to favour when calling for a taxi. If I can’t get hold of Amber cabs for any reason, Arrow is my next on my list.
As Amber, they know my name (and are glad I came…) and always send the taxi on time. If I ask for one asap they are here within five minutes. Perfect!
The operators on the phone are always polite, as are the taxi men and the rates are fixed so you won’t find yourself paying different every time.
Perfect if I don’t have my car to get me around!

Despite the fact that me and my friends have had numerous undesirable experiences with this taxi firm, we find ourselves constantly using the company time and again, simply because they are the most taxi firm in Leeds and always have a taxi available when other firms do not.
The fact that a taxi is always available from Arrow is one of the only positive aspects of the business — they are renowned for overcharging, especially for shorter differences such as Headingley to Leeds city centre, and the drivers are mostly unfriendly. On more than one occasion, we have contacted them in advance, asking for a six-​seater people carrier to be told that one is on its way. Yet lo and behold, two four-​seaters turn up in place of one six-​seater, meaning the company makes more money and the customer spends more.
I would recommend Premier or Amber over Arrow, but with the state of the taxi industry in Leeds (there are barely any black council cabs unlike London or Liverpool) there is little to choose between all the private hire taxi firms; you just have to bite your tongue and pay the extortionate prices. Or walk.

This is a reliable, trustworthy plus customer friendly firm. When ever i ring and order an taxi i am given an polite response to confirm the taxi is on the way.
Normally the taxi driver will turn up within ten minutes of getting an taxi, sometimes they can be late about 15 minutes which is mostly likely to happen in the day time because of the heavy traffic you get at day times.
The taxi drivers have got calm attitudes on them some will speak to you and some will not, no matter if they talk or not they do take you where you need to go quickly.

These guys are the new taxi operators for Leeds Bradford Airport, And although some people didn’t seem keen their service reminded me of über efficient places like Singapore and Kuala Lumpur. You sort and pay for your taxi at their booking desk and then go out side where their marshal shows you to your car. So there is no messing around or waiting in the cold wet weather. Also, you know that there will be no going the long way around or haggling over fares halfway as it is all paid for in advance.
As well as the airport service they run a regular private hire set up around Horsforth, Yeadon and in to Leeds. The cars are always presentable with friendly drivers who know where they are going.
I would recommend them both from the airport and for general running around.