Redbridge Radio Cars

Booked them three times to take long journeys to the airport at ridiculous times. The first journey was fine.
The second journey, the driver was late. I called their office and got the ‘2 minutes away’ line. 4 – 5 minutes later he arrived. Then he got lost taking me to the airport. The car smelled so bad of gas fumes that I had to roll my window down.
The third time, I book the taxi the night before and pre-​pay. I need to be picked up at 3:30am. At 3:24, I get a text saying the driver is on his way. He is 4.1 miles away and will be here in 10 minutes (making him 4 minutes late… not great but I can live with it).
At 3:36 I call the office and am told he is ‘2 minutes away’ and that they will have the driver call me. At 3:44 I call again. No driver, no phone call.
The dispatcher checks their system and hey, the driver is right around the corner and should be ‘2 minutes away’. He finally arrived, almost 20 minutes late. Not great when you’re sitting outside at 3:30am.
They offer reasonable prices, but now have been unreliable 2 out of the 3 times I’ve used them.

My personal experience of Redbridge Radio Cars has never been great. I have always preferred BJ Cabs (look them up on here for my sparkling review).
It’s just the typical thing that Redbridge Radio Cars always seem to take ages to pick me up. I realise this is perhaps illogical — I mean, all cab companies are the same right? You call them, they call one of their drivers, you get picked up. So I’m not sure what happens. Maybe the dude in the office likes to eat a meal before sending out drivers. I don’t know. Perhaps it is just my bad luck.
I figured maybe after getting in one of their cars I would find them using some really slow vehicles or perhaps bicycles. This would certainly explain their tardiness. But I have found their cars to be the usual mix of L Reg Mondeos, curious coloured Nissans and similar things.
Anyways; I don’t mean to put you off. Eventually, a car will come and the pricing is reasonable. Their drivers are as friendly as anywhere else. But in my own personal experience, things have never worked out too well.