HummingBird Cars

Never again. My experience was similar to Luciana – driver was more than 30 minutes late despite that I called five minutes before the scheduled pick-​up time to confirm they were on schedule. The car was dirty, driver seemed to care less about being late, and the car was missing a door handle on the outside!
We quite nearly missed our flight, and the driver being late literally cost me hundreds of dollars, as I was unable to get the necessary stamps to get VAT refunds on items I purchased in London.
They claimed a different version of events (despite my producing cell phone records showing numerous calls later than the pick-​up time), so I’ve had no choice but to dispute the charges with my credit card company.

Used hummingbirdcars once, and never again. The driver was at our location, talking on his phone, and not giving us any sign that he actually was our driver. After several minutes, he came over to us and let us know he was our driver. Then he told us we had to pay £47, and not £ 38 as agreed. He told us the price was for a sedan and not an estate car. He called his boss, who told me the extra cost was for our luggage. I refused to pay any more than we had agreed upon. The driver then sat in his car, leaving us in the rain. He threatened to leave us, and didn’t care that this would result in us not beeing able to reach our plane departure.
Finally, I showed him the PDF with the agreement they sent me by email the night before. £38 for an estate car, 3 passangers, 3 luggage and no less than 24 hand luggage. We had less luggage than this.
The driver finally agreed to drive us, when he realised his attempt to take advantage of us was at a dead end.
The car was an old car, and the windshield was very dirty. Not safe.
Cannot recommend this company to anyone!

Very poor service. Was left alone at the airport at 10:30 at night while the owner made excuses and shouted at me. The driver, who never showed, has called my cell phone several times to harass me. I have no idea what his agenda is, but it is very scary. This is an operation where if something goes wrong, it is your worst case scenario. The company is neither safe or professional. Steer clear under any and all circumstances.

Used their service for the first time today to go from London to Southampton port. Car was good and driver pleasant for the 2 hr drive. They don’t get more stars because the driver was late 30 mins fron the scheduled pick up time. And the main office didn’t even call to acknowledge the delay they claimed was due to traffic.
After 15 mins late I called the main office number, where I had to wait for the phone to ring over 15 times before someone picked up the line, and they informed the car would be there in 5 mins.
My suggestion for them is to work on the customer service after you make the reservation. Call the day before to confirm and if the drivers are delayed over 15 mins, provide a call to your customer so they know the driver is on the way.
Besides that, it was ok. I’d give them a try again to test and see.

We had an excellent experience with Hummingbird for airport transfer from Heathrow to our hotel in Picadilly after my arrival from NY. Online booking was easy and they emailed a confirmation with details.
They monitor arrival times and there is no charge for waiting. The driver was waiting with a sign, took us to his car, and away we went. He was polite and we paid in cash at the end of the ride. Much cheaper than a taxi and couldn’t have been smoother.

My friend had stayed with me before leaving for the States. We had tried to book it online and pay in advance. The website never took our credit card nor did we never received a call or an email. So, we decided to forgo using Hummingbird (which was the cheapest option we found) and use the Heathrow Express.
That morning we left, the Hummingbird Company was there outside my door. They were rude saying that we hadn’t paid. We explained what had happened. Rather than being understanding, the driver said he would have to leave. I approached him and said we would pay on the spot if we could call in the credit card. We were able to do that which resolved the problem.
However, the way we were treated both by the driver and the person on the phone was unprofessional. Would not recommend to anyone.

We were going to virgin upper class wing on the Sunday of the Jubilee. Hummingbird came a little early since Piccadilly was closed at 7am. Driver was courteous and safe — got us there in 30 mins!