Ward & Partners

I sold my house through Ward and Partners recently. We had three visits from various Estate Agents and were particularly impressed with the service that they offered. The manager shows us how they monitor the sale of the house and provide us with updated written feedback. It was better that the service offered by other Estate Agents. The commission was 2% but they also were confident that they could obtain a higher price for our house.
The staff worked really hard for us during the first week and we had 6 viewing. After receiving our first offer, which was good, the manager told us to decline it confident that he would get us more. Within the first week we received 5 offers and received 30,000 more that the price quoted from the highest other agency. We were delighted with this service.
Unfortuately, it went downhill from there once they had a buyer, they did not do any chasing or contacted solicitors which I expected for my 2% fee. It was very difficult getting in touch with the lady that dealt with the liaising and in the end relied on our Sellers Estate Agent to keep us up to date with how the move was going.
Overall, although I am grateful that they obtained a good price for us our move was most stressful that we did not have our Estate agent following up the move. I have since been advised that the ladies have left and they have had to restructure so I hope this has improved the after care service that they offered.
I have given them 3* because of the work they did to obtain a good price.