First Floors

Visited their plush showroom in March 15
Agreed measuring by phone April 15. First floors got a different time from the time I had, but they came back.
Planned to do most of our new house using first floors, but later decided not to put all our eggs in one basket and see how they did with just kitchen and two bathrooms. Asked end of May if they could do the work before 18^th June, which is when we would be on holiday. They said it would be a push but yes. Pencilled in 17^th June. Ordered materials, paid deposit.
To cut a long story short, we moved into our new house on 19^th July with no kitchen or bathroom floors and no date given when the work could be done. We’d already paid for the materials so asked them to deliver so we could get our own fitters. They did, less some items we’d actually paid for (and they ignored my email to ask for an up to date invoice).
My advice: visit their nice showroom, take some samples, choose what you like, then buy it online (it’ll be cheaper) and find your own fitter — easy to do through mybuilder for example. Got the floor done nicely and quickly within 10 days around 15% cheaper than first floors’ price.
My analysis: giving them the benefit of the doubt, they’re busy and can’t cope with the business, so are messing around the lower value jobs (my job was around £1000 value). Without the benefit of the doubt, they are either incompetent in their admin or dishonest, or both.