Low Fell Cycles

The geezer who probably owns the shop is a sneery, misanthropic old buzzard who will tell you that your bike especially if purchased from Halfords is a piece of faeces. He will then probably break your rear light while fixing the bike and blame his clumsiness on the fact that Smart lights are pieces of faeces. He will then overcharge you by saying that the estimate (some £5 cheaper than the final bill) was ‘just numbers’.
The term ‘customer service’ is an alien concept to this miserable old fool. The little mechanic who looks like a shaved monkey is OK, but he has obviously taken some lessons on dealing with customers from his master.
I shall never return to this ghastly shop. I’d rather let the semi-​trained guinea pigs at Halfords have a stab at my bike than take it to Low Fell Cycles again.
You have been warned.

A friend of mine recommended me to this shop and I must say I was not disappointed, Having used the larger outlets and been less than happy I was delighted that my bike was repaired well, it was better than when I bought it.
My wife got good advise on a new bike, its cheaper than mine but better, She can keep up with me!

For a small business who relies on repeat custom the owner has a lot to learn about customer service. The selection of bikes is not huge, but it’s only a small premises. Although it’s just around the corner to my house I’d rather go to travel to another independent retailer in Newcastle to spend my money than give this rude ignorant man another pound.