UPS

Firstly, I didn’t choose UPS, I didn’t want UPS and thirdly what I did choose, UPS didn’t deliver. I only had to use UPS because it was the courier of HP. This experience made me realise that UPS can’t program a basic computer system and that they do operate in Britain.
Before you say it, I know for a fact that UPS is to blame.
UPS were scheduled to deliver my parcel on July 10^th, with the date being given by an HP representative, but I received an email, from UPS which said the 7^th, contradicting what HP sent me, so I thought, UPS are the carrier so it will be the 7^th, however as they continue to contradict themselves, lie and deceive, it ended up coming on the 6^th. This is good right? It isn’t as firstly it was none of the 2 days I was told, hence wouldn’t have waited in and would of been confused, and secondly didn’t want the parcel.
As told by HP, I refused the delivery… well I sat like a scared chicken under the table until the delivery driver went, as honestly I didn’t want to suffer the embarrassment and chat with the driver to send it back to sender then, so as he banged on my window, like an aggressive puppy, I waited until he left and then I phoned UPS to cancel the re-​delivery.
They originally planned to send it to my local UPS Access store, which was half a mile away and when I phoned them, I had to go through the annoying automated service, and eventually I got promised that the order would be cancelled and returned to HP however this was not the end of it, as I hoped and expected, especially with the courier being a big, major worldwide company like UPS.
2 days later… UPS tried to deliver again, this means that they lied again, after promising to send my item back to sender, a mixup left them delivering back to me, this time I wasn’t in to reject the parcel, hence was left with this note, which put me in frustration. They had lied to me. Again. Not only that, they still didn’t give up, they wanted to deliver my parcel to me the following day, so they taken it out of a good, local depo, to try and redeliver again, on a day and time what wouldn’t of suited me anyway and without telling me, just because they don’t want to splash the cash and let it cross the boarder back to HP territory in Prague.
The automated phone centre once again I had to go through, I did eventually get through to a representative after phoning and phoning, after so many mix-​hearings and them saying the wrong thing and basically not understanding me, they wouldn’t put me through which was very annoying, and they even wouldn’t let me send it back to sender due to their mischief and mayhem. Lies and deceit.
I hope this is the end of it with UPS after speaking to a guy, who seemed reluctant to admit the problem and didn’t seem too be to friendly and/​or sympathetic in addressing my problem and perhaps offering me some sort of compensation for all the trouble I have been through with the difficult process contacting them and then having to deal with delivery notes and drivers, I shouldn’t of done, just simply lies and deceits.
UPS stands for United Parcel Services, if they want to be more united and friendly to their customers, they need to make sure their new computer systems are fixed before launching them to the public, they need to ditch the automatic phone lines, and they need to try and relate with ordinary people, and update them on their order and ask if it is okay — not just work for big corportations and money.