Star Lettings & Property Management

I had a very, very disappointing experience with Rosewood Property (previously know as Star lettings but run by exactly the same people) in the summer post final lockdown. I had been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under the bath” I still owe money to South West Water because of this!!). I'd reported the issue with the moldy bathroom floor to Rosewood Property/Star Lettings some two years previously. This notice to vacate was on hold throughout lock down due to Government legislation but didn't do much for my peace of mind during a very difficult time. In my experience it seemed that the landlord always came first (I was told "I should be grateful" for the leniency the landlord had shown me during a time when Government law over-rode Landlord jurisdiction anyway!) and I lost half my deposit even when I cleaned the house as requested though it was difficult given the underlying mold issue that should have been addressed when I raised two years previously. I was also told that the flat would be completely renovated as the landlord planned to turn the place into an AirB&B (which has happened). So I left the place completely empty with a clean up as best as I could (thinking I wouldn't overly invest too much time in it, given the renovation would be going ahead anyway (for example the oven was very old and had been fixed at twice during my tenure - so I doubted they'd be using that for a brand new AirBnB) After moving I contacted Rosewood Property/Star Lettings (I realised they obviously had no intention of contacting me!) about my deposit but Star Lettings tried to withhold my entire deposit, in the end I managed to get back half of this, but not without a struggle. I needed the money as it certainly wasn't easy finding a new flat immediately post lock down.